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Clinical Skills    Customer Service     Leadership    Team Skills
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COMMONWEALTH OF AUSTRALIA

Copyright Regulations 1969
WARNING

This material has been reproduced and communicated to you by or on behalf of Animal Industries Resource Centre and Crampton Consulting Group pursuant to Part VB of the Copyright Act 1968 (the Act).

The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice.

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Difficult, Angry & Just Plain Rude!
摘要
Communicating Value on the Telephone
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How to stay safe in aggressive situations
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How to keep calm in challenging situations
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How to Deliver Information Your Clients will Retain
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How to Educate Clients and Build Compliance
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How to Build Strong Client Rapport
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How to Build Confidence in Your Professionalism
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Veterinary Reception Duties
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Client Communication: The Demanding Client
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Client Communication: The Detailed Client
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Client Communication: The Introverted, Shy Client
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Communicating Value in the Consult Room
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Communication Techniques
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Compliance in the Consulting Room
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Converting a Price Shopper
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Developing a Simple Client Survey
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Developing Customer Service Standards
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Dynamic Merchandising
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Effective Communication Skills
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