Communicating Value on the Telephone
This course addresses the increasing need for veterinary practices to effectively communicate value to clients, especially in the context of rising costs of living in Australia and New Zealand. It provides strategies to help receptionists and other front-line staff educate clients about the true value of veterinary services and products, ensuring they understand what they are paying for and why it is worth it.
Learning Objectives:
- Communicate the value of veterinary services and products.
- Gain confidence in discussing veterinary products and services.
- Educate clients on the benefits and features of veterinary care.
- Maintain clear and confident communication with clients.
CPD Points:
- 0.5 CPD