Difficult, Angry & Just Plain Rude!
Navigating the challenges of customer service requires a unique set of skills, especially when dealing with difficult, angry, and rude clients. This online short course is designed to equip you with the strategies and techniques necessary to handle these tough situations with confidence and professionalism.
Learning Objectives:
- Identify and manage difficult customer behaviours.
- Implement personal safety strategies during high-tension interactions.
- Apply techniques to handle emotions in conflict situations.
- Remain calm and assertive with rude clients.
- Use structured processes to address and resolve formal complaints.
CPD Points:
- 1 AVNAT