Client Communication: The Demanding Client
CUSTOMER SERVICE
Understand why clients get angry, tips for communicating with an angry client, and how to prevent complaints.
Learning Outcomes
Course Content:
- 1 x interactive video with quiz questions
- Certificate of Completion
Sixty minutes (approximately) |
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Beginner VN • Graduate VN • Advanced VN • Veterinarian |
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1 AVNAT Point| 1 AVA VetEd | 0.5 NZVNA AVNP |
Presenter Profile
Deb Render has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.