Topic outline

  • Client Communication

    Client Communication: The Demanding Client


    Course Outline

    Understand why clients get angry, tips for communicating with an angry client, and how to prevent complaints.

    Learning Outcomes

    Course Content:

    • 1 x interactive video with quiz questions
    • Certificate of Completion

    Sixty minutes (approximately)

    Beginner VNGraduate VNAdvanced VNVeterinarian

    1 AVNAT Point

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