In this course, you will delve into critical aspects of the role, such as client communication, appointment management, booking routine procedures, supporting grieving clients, and basic stock control. You will gain a thorough understanding of the vital role a veterinary receptionist plays in maintaining smooth clinic operations, client relations, and patient care.
- Scheduling appointments
- Telephone triage
- Booking and arrival of routine procedure admissions
- Client advice and first aid
- Supporting the grieving client
- Basic stock control