Veterinary Reception Duties

In this course, you will delve into critical aspects of the role, such as client communication, appointment management, booking routine procedures, supporting grieving clients, and basic stock control. You will gain a thorough understanding of the vital role a veterinary receptionist plays in maintaining smooth clinic operations, client relations, and patient care.

Learning outcomes:

  • Scheduling appointments
  • Telephone triage
  • Booking and arrival of routine procedure admissions 
  • Client advice and first aid
  • Supporting the grieving client
  • Basic stock control