Building a solid and trusting relationship with clients fosters effective communication, enhances the overall patient care experience, and contributes to better health outcomes for animals. Additionally, strong client rapport promotes client loyalty, word-of-mouth referrals, and a sense of community within the practice, ultimately bolstering the practice's reputation and long-term sustainability.

In this course, you will explore the importance of strong client rapport in your role and key skills to help you build lasting relationships with your clients.

Learning outcomes:

• Importance of client rapport
• Establishing trust
• Building rapport through questioning
• Active listening skills

Course Content:

• Interactive video with quiz questions
• Certificate of Completion

CPD Points:

• 0.25 AVNAT CPD