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Difficult, Angry & Just Plain Rude!
Communicating Value on the Telephone
How to stay safe in aggressive situations
How to keep calm in challenging situations
How to Deliver Information Your Clients will Retain
How to Educate Clients and Build Compliance
How to Build Strong Client Rapport
How to Build Confidence in Your Professionalism
Veterinary Reception Duties
Client Communication: The Demanding Client
Client Communication: The Detailed Client
Client Communication: The Introverted, Shy Client
Communicating Value in the Consult Room
Communication Techniques
Compliance in the Consulting Room
Converting a Price Shopper
Developing a Simple Client Survey
Developing Customer Service Standards
Dynamic Merchandising
Effective Communication Skills
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