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Skip COMMONWEALTH OF AUSTRALIA

COMMONWEALTH OF AUSTRALIA

Copyright Regulations 1969
WARNING

This material has been reproduced and communicated to you by or on behalf of Animal Industries Resource Centre and Crampton Consulting Group pursuant to Part VB of the Copyright Act 1968 (the Act).

The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice.

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Difficult, Angry & Just Plain Rude!
Summary
Communicating Value on the Telephone
Summary
How to stay safe in aggressive situations
Summary
How to keep calm in challenging situations
Summary
How to Deliver Information Your Clients will Retain
Summary
How to Educate Clients and Build Compliance
Summary
How to Build Strong Client Rapport
Summary
How to Build Confidence in Your Professionalism
Summary
Veterinary Reception Duties
Summary
Client Communication: The Demanding Client
Summary
Client Communication: The Detailed Client
Summary
Client Communication: The Introverted, Shy Client
Summary
Communicating Value in the Consult Room
Summary
Communication Techniques
Summary
Compliance in the Consulting Room
Summary
Converting a Price Shopper
Summary
Developing a Simple Client Survey
Summary
Developing Customer Service Standards
Summary
Dynamic Merchandising
Summary
Effective Communication Skills
Summary
Page: 1 2 (Next)
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