Customer Service

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Courses tagged with "Customer Service"

Foundation Skills of Veterinary Nurses

Foundation Skills of Veterinary Nurses

Veterinary nursing is a diverse and busy career path that can be overwhelming for those new to the profession. This course is specifically designed for new nurses or those wishing to re-skill in general nursing, and takes attendees through the practical foundation skills all veterinary nurses need. Topics include examination techniques, TPR assessments, understanding basic animal behaviour and restraint techniques and more.

Course Type:
Short Course. Self paced lessons that should take up to 6 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Clinical Skills

Preparing The Patient To Go Home

Preparing The Patient To Go Home

Learn the basics of preparing a patient for returning home. How and when to undertake catheter removal, cleaning/grooming the patient, and what to get ready before discharge.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Clinical Skills

Client Communication: The Demanding Client

Client Communication: The Demanding Client

Understand why clients get angry, tips for communicating with an angry client, and how to prevent complaints.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Client Communication: The Detailed Client

Client Communication: The Detailed Client

Understand communication styles and how to adapt your style to communicate with the detailed client. Learn how to handle communication clashes.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Client Communication: The Introverted, Shy Client

Client Communication: The Introverted, Shy Client

Understand communication styles and how to adapt your style to communicate with the introverted and shy client. Learn how to handle communication clashes.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Communicating Value in the Consult Room

Communicating Value in the Consult Room

This session uncovers some simple steps to ensuring that your clients see value in what you do and the products and services you recommend.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Customer Service

Communication Techniques

Communication Techniques

Using Assertive Language, Diffusing Anger and Working with Client Disappointment

Understand why clients can become difficult and explore awareness and communication tools to support yourself and your team in preparing for and dealing with difficult client situations.

Learning Outcomes:

  • Why clients become difficult
  • Managing aggressive behaviour
  • The impact of emotions in conflict
  • Communication tools to support difficult situations
  • Tips for de-escalating conflict situations

Course Content:

  • Interactive video with quiz questions 
  • Allow up to 1 hour to complete
  • Certificate of Completion

Features:

  • Either 
    • For individual course purchase, you have access to the course for 365 days
    • For subscriptions, you have access to this course while your subscriptions is active
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 1 AVNAT CPD Point

Click to enter this course

Category: Customer Service

Compliance in the Consulting Room

Compliance in the Consulting Room

We often label it 'owner compliance' but whose responsibility is it to ensure your patients receive the care you want them to? Learn how makings effective recommendations and adjusting your communication style can make a difference.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Customer Service

Converting a Price Shopper

Converting a Price Shopper

What are we selling? Why do clients ask about price? How do we stand out from the crowd? Find the answers in this informative course.

Course Type:
Interactive lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Developing a Simple Client Survey

Developing a Simple Client Survey

Discover why client feedback is important, recognise your target audience, and understand various formats for surveying your clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Developing Customer Service Standards

Developing Customer Service Standards

Great customer service can help a practice to build client trust, gain customer loyalty, drive compliance to recommendations, and attract new customers through referrals. In this course, you will learn about the importance of a consistent approach to customer service, how to design and implement telephone standards and applying the design and implementation process to pre and post consultation standards.

Course Type:
Videocast lessons that should take up to 3 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 3 AVA VetEd | 3 NZVNA AVNP

Click to enter this course

Category: Customer Service

Dynamic Merchandising

Dynamic Merchandising

Uncover the secrets of merchandising. Understand space utilisation techniques and uncover display do's and don'ts.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Effective Communication Skills

Effective Communication Skills

Discover tips for improved communication in the workplace, understand different communication styles and how to overcome communication barriers.

Course Type:
Interactive lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

First Impressions in the Consult Room

First Impressions in the Consult Room

Trust is built on first impressions and you only get one chance to get it right. Learn how preparation, appearance and body language can affect your clients opinions and actions.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Customer Service

Managing The Complaining Or Emotional Client

Managing The Complaining Or Emotional Client

Understand the complaining or emotional client, tips for communicating with these clients and how to deal with complaints effectively to keep your clients coming back.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Mastering First and Last Impressions

Mastering First and Last Impressions

Understanding the importance of impression management is highly valuable today. Learn reasons for and methods to manage client perceptions and expectations, and some excellent tips for a positive client experience.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Maximising Your Reception Area

Maximising Your Reception Area

Understand the power of practice image, the importance of your reception team, and value of client education.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Planning Client Education Programs

Planning Client Education Programs

Learn the benefits of Client Education and Pet Wellness programs, how to plan and implement a variety of education programs, and the marketing of your client education programme.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Planning Marketing Campaigns

Planning Marketing Campaigns

Understand the role of marketing campaigns in promoting your practice. Discover reasons for selecting your marketing mix while planning and goal setting for maximum effectiveness, and learn to put your written plans into action.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Practical Tips For Adapting To Client Learning Styles

Practical Tips For Adapting To Client Learning Styles

Understand and identify your client's learning styles, and develop practical resources for individual clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service
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