Veterinarian

Courses tagged with "Veterinarian"

Dental Charting: Fundamentals

Understand the foundations skills of dental charting, dental anatomy and the dentition in the mouth. Conscious and unconscious oral examinations, dental charting techniques and symbols used and lastly home care advice for clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP
Category: Clinical Skills

Understanding Blood Electrolyte Levels

Electrolytes are performed frequently in the veterinary establishment however; they are often not fully understood. This course details the importance of electrolytes, their function, and the effects they have when they are unbalanced. 

Learning Outcomes

For each of the electrolytes: Sodium, Chloride, Potassium, Calcium, Phosphate, Magnesium, you will learn:

  • Actions of the electrolyte
  • Clinical signs for increased levels
  • Clinical signs of decreased levels
  • Treatment

Course Content:

  • 6 x interactive videos with quiz questions 
  • Allow up to 2 hour to complete
  • Certificate of Completion

Features:

  • Either 
    • For individual course purchase, you have access to the course for 365 days
    • For subscriptions, you have access to this course while your subscriptions is active
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 2 AVNAT CPD Points

Category: Clinical Skills

Understanding Haematology Tests

Accurate haematological tests performed in-house are a valuable tool in diagnosis and monitoring many conditions. Although quantitative tests are commonly performed using machines, to get good qualitative information about the sample is preferable done manually. This course takes you from basic to advanced knowledge of blood collection and analysis techniques. Each topic is discussed in-depth by the presenter and supported by demonstration videos.

Learning Outcomes

  • Sample collections and storage
  • Performing and analysing blood smears
  • Performing and analysing the PCV 
  • Understanding the implications and conditions associated with abnormal readings

Course Content:

  • 9 x interactive videos with quiz questions 
  • Allow up to 3 hour to complete
  • Certificate of Achievement

Features:

  • Either 
    • For individual course purchase, you have access to the course for 365 days
    • For subscriptions, you have access to this course while your subscriptions is active
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 3 AVNAT CPD Points

Category: Clinical Skills

Client Communication: The Demanding Client

Understand why clients get angry, tips for communicating with an angry client, and how to prevent complaints.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Client Communication: The Detailed Client

Understand communication styles and how to adapt your style to communicate with the detailed client. Learn how to handle communication clashes.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Client Communication: The Introverted, Shy Client

Understand communication styles and how to adapt your style to communicate with the introverted and shy client. Learn how to handle communication clashes.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Communicating Value in the Consult Room

This session uncovers some simple steps to ensuring that your clients see value in what you do and the products and services you recommend.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Compliance in the Consulting Room

We often label it 'owner compliance' but whose responsibility is it to ensure your patients receive the care you want them to? Learn how makings effective recommendations and adjusting your communication style can make a difference.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Converting a Price Shopper

What are we selling? Why do clients ask about price? How do we stand out from the crowd? Find the answers in this informative course.

Course Type:
Interactive lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Developing Customer Service Standards

Great customer service can help a practice to build client trust, gain customer loyalty, drive compliance to recommendations, and attract new customers through referrals. In this course, you will learn about the importance of a consistent approach to customer service, how to design and implement telephone standards and applying the design and implementation process to pre and post consultation standards.

Course Type:
Videocast lessons that should take up to 3 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
3 AVNAT | 3 AVA VetEd | 3 NZVNA AVNP

Effective Communication Skills

Discover tips for improved communication in the workplace, understand different communication styles and how to overcome communication barriers.

Course Type:
Interactive lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

First Impressions in the Consult Room

Trust is built on first impressions and you only get one chance to get it right. Learn how preparation, appearance and body language can affect your clients opinions and actions.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Managing The Complaining Or Emotional Client

Understand the complaining or emotional client, tips for communicating with these clients and how to deal with complaints effectively to keep your clients coming back.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Mastering First and Last Impressions

Understanding the importance of impression management is highly valuable today. Learn reasons for and methods to manage client perceptions and expectations, and some excellent tips for a positive client experience.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Maximising Your Reception Area

Understand the power of practice image, the importance of your reception team, and value of client education.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Planning Client Education Programs

Learn the benefits of Client Education and Pet Wellness programs, how to plan and implement a variety of education programs, and the marketing of your client education programme.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Planning Marketing Campaigns

Understand the role of marketing campaigns in promoting your practice. Discover reasons for selecting your marketing mix while planning and goal setting for maximum effectiveness, and learn to put your written plans into action.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Practical Tips For Adapting To Client Learning Styles

Understand and identify your client's learning styles, and develop practical resources for individual clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Presenting Estimates

Discover the importance of accurate estimates, how to sell the benefits and how to gain compliance from your clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Structured Process to Handling Complaints

Find out why clients complain, techniques for handling angry clients, and referral, resolution and reviewing systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP