Topic outline

  • Maximising your Reception Area

    • Reception

      Understand the power of practice image, the importance of your reception team, and value of client education.

    • CPD_Blue

      Course Duration: 1 nominal hour. CPD Points Allocated:

        • 1 AVNAT
        • 1 AVA VetEd
        • 0.5 NZVNA AVNP

    • Deb Render

      Deb Render has over 30 years experience in the veterinary industry, qualifying as a Vet Nurse in the UK and working in general practice for many years. She has enjoyed learning more about the business side of Practice life, also being involved in nurse education programs in areas of customer service, marketing and consulting. For over 15 years Deb has been Practice Manager of 3 clinics. Deb is passionate about delivering outstanding customer service and helping others to do the same.

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