Team Skills

课程标记为"Team Skills"

Effective Communication Skills

Discover tips for improved communication in the workplace, understand different communication styles and how to overcome communication barriers.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Contributing To Culture

Define your team culture, and learn to develop both personal and team contribution strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Handling Disappointment

Learn to identify disappointment as a feeling, and techniques for assertive and helpful thinking, and actions and words to help handle disappointment.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 0.5 NZVNA AVNP

How To Ask For What You Want

Learn how to increase your assertive thinking, plan your conversation and helpful wording to use when making your request.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

How To Build Working Relationships

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

How To Communicate With The Boss

Learn "Boss-empathy", how to build rapport and trust building skills, recognise the importance of timing and assertive communication skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

How To Manage Your Priorities

Learn to identify your real priorities and practical skills for planning and scheduling your time. Uncover techniques to manage interruptions and energy-drainers.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Managing Compassion Fatigue

Understand compassion fatigue, it's symptoms, presentations and susceptibility. Learn both personal and team protection strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Managing your Manager

Good management isn't just about being the boss. Team members can also learn how to create better relationships with their leaders by managing 'upwards.' Learn to understand the challenges of those above us, build a trusting relationship with management, communication tips and more.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Meeting Etiquette

Learn the importance of choosing the right timing and location, setting attendee expectations and meeting documentation.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Tips for Setting and Achieving Goals

This course covers a variety of topics including an introduction to goal setting, self awareness and your personal responsibility in achieving goals, the principles of goal setting, and the creation and implementation of action plans.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Coaching & Mentoring Team Members

The importance of supporting employee development can often be under-valued. Learn to understand the differences between coaching and mentoring, and adult learning styles and principles.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Conducting Performance Reviews

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Developing Values With Your Team

Learn the importance of values and why every organisation needs them. We will discuss tips for building 'cultural excellence', and discover ideas for re-building a broken culture.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

How To Run A Team Meeting

Learn practical skills for running effective meetings, how to set an agenda and encourage participation, and creating meeting minutes and action plans.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Human Resource Essentials

Understanding staff management frameworks and systems is a very important aspect of human resource management. Along with this, learn to develop practice policies and procedures and how to understand the "Human Factor".

Course Type:
Short Course. Self paced lessons that should take up to 6 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
6 AVNAT | 3 AVA VetEd

Inducting New Employees

The induction process is a very important aspect of your business. This topic will explore induction plans, probationary performance reviews, principles of adult learning and how to design training sessions.

Course Type:
Short Course. Self paced lessons that should take up to 6 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
6 AVNAT | 6 AVA VetEd | 0.5 NZVNA AVNP

Interview Techniques

Uncover the secrets behind designing selection criteria, developing an interview template and learn behaviour-based questioning skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Managing & Developing Performance

Learn the correct structure for effective performance management. Reward and recognition, coaching, counselling & disciplinary action tools and implementation techniques. How to develop performance appraisals, key performance objectives and development plans.

Course Type:
Short Course. Self paced lessons that should take up to 6 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
6 AVNAT | 3 AVA VetEd

Mediation Skills for Resolving Conflict

The veterinary practice is often an emotionally-charged environment. Conflict can occur and without the right tools, relationships can suffer. Learn about common causes of workplace conflict, how to use and implement mediation and resolution processes, communication tips to help progress through conflict, documentation requirements and when to seek external help.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd