In this course, you will delve into critical aspects of the role, such as client communication, appointment management, booking routine procedures, supporting grieving clients, and basic stock control. You will gain a thorough understanding of the vital role a veterinary receptionist plays in maintaining smooth clinic operations, client relations, and patient care.

Learning outcomes:

• Scheduling appointments
• Telephone triage
• Booking and arrival of routine procedure admissions 
• Client advice and first aid
• Supporting the grieving client
• Basic stock control

Discover tips for improved communication in the workplace, understand different communication styles and how to overcome communication barriers.

Course Type:
Interactive lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement

CPD Points:
1 AVNAT

The “Going Green” course is a beginner’s introduction on how to implement sustainable practices in your veterinary hospital. The term “sustainability” will also be explored, allowing a beginner’s understanding into what sustainability means in the context of the veterinary industry, and how these ideas will drive implementing new protocols in your workplace.

In this course you will learn:

• The core values of sustainability
• How sustainability is relevant to veterinary professionals, and the overall veterinary industry
• The impact of unsustainable practices on animal welfare
• The benefits of “going green” – including social, ethical, business, financial, staff and client outcomes
• Recommend areas for auditing your current practices
• Practical and simple steps for implementing sustainable practices

Course Type:

• Video lessons that should take up to 1 hour to complete

Features:

• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• 1 AVNAT CPD point

Effective rostering and scheduling are crucial for the smooth operation of a veterinary practice. The proper allocation of staff and resources can directly impact the quality of care provided to animals and their owners. Veterinary practices are often fast-paced and require a high level of coordination between staff members, so an efficient roster can ensure that there are enough personnel available to handle the workload, manage emergencies, and provide support to each other. Additionally, effective scheduling can ensure that appointments are appropriately spaced, minimizing wait times and reducing stress for both clients and staff. Overall, effective rostering and scheduling are essential for maintaining a well-run veterinary practice that can provide excellent care to animals and their owners.

Join us as we explore how you can implement effective rostering and scheduling processes in your practice.

Key learning outcomes include:

• Understand the benefits of effective rostering and scheduling
• Definition of your practice resources
• Practical application of knowledge to support scheduling and rostering in your practice

Course Content:

• Interactive video with quiz questions 
• Allow up to 30 min to complete
  
• Certificate of Completion

Features:

• Either 
• For individual course purchase, you have access to the course for 365 days
• For subscriptions, you have access to this course while your subscriptions is active
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• 0.5 AVNAT CPD Point
  

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT