Self development


Courses tagged with "Self development"

How to keep calm in challenging situations

Dealing with pets' health issues can be emotionally charged for pet owners, and their concerns may manifest in difficult conversations or heightened emotions. In such situations, maintaining a calm demeanor is crucial for several reasons. Firstly, it helps establish trust and confidence your skills and abilities, creating a positive atmosphere for effective communication. A composed attitude also enables you to listen attentively, understand the client's concerns, and provide appropriate responses. Overall, by keeping calm during challenging client interactions, you can enhance client satisfaction, improve patient care, and contribute to a more harmonious and successful veterinary practice.

In this course, you will explore how you can stay calm and take control in challenging situations.

Learning outcomes:

  • Understanding our physiology in stressful situations
  • Practical tips for highly emotive situations

Course Type:

  • Interactive video lessons that should take up to 30 min to complete

How to Deliver Information Your Clients will Retain

Education plays a vital role in empowering clients with knowledge about preventive measures, such as vaccinations, regular check-ups, and appropriate nutrition. By imparting information on common diseases, potential risks, and the importance of early detection, animal health care professionals can help clients make informed decisions and proactively safeguard their pets' health. Additionally, building client compliance involves fostering a strong relationship between the practice team and pet owners, emphasizing the importance of following medical advice, treatment plans, and medication schedules. By establishing trust, providing clear instructions, and addressing any concerns, animal health care professionals can ensure that clients actively participate in their pets' healthcare journey, leading to improved outcomes and enhanced well-being for their beloved animal companions.

In this course, you will explore how you can effectively educate our clients and build compliance so that your patients receive the care that we know they deserve.

Learning outcomes:

  • Understanding compliance
  • The 5-Step process for making recommendations
  • Delivering clear recommendations
  • Client objections


How to Educate Clients and Build Compliance

Education plays a vital role in empowering clients with knowledge about preventive measures, such as vaccinations, regular check-ups, and appropriate nutrition. By imparting information on common diseases, potential risks, and the importance of early detection, animal health care professionals can help clients make informed decisions and proactively safeguard their pets' health. Additionally, building client compliance involves fostering a strong relationship between the practice team and pet owners, emphasizing the importance of following medical advice, treatment plans, and medication schedules. By establishing trust, providing clear instructions, and addressing any concerns, animal health care professionals can ensure that clients actively participate in their pets' healthcare journey, leading to improved outcomes and enhanced well-being for their beloved animal companions.

In this course, you will explore how you can effectively educate our clients and build compliance so that your patients receive the care that we know they deserve.

Learning outcomes:

  • Understanding compliance
  • The 5-Step process for making recommendations
  • Delivering clear recommendations
  • Client objections

CPD Points:

  • 0.25 AVNAT


How to Build Strong Client Rapport

Building a solid and trusting relationship with clients fosters effective communication, enhances the overall patient care experience, and contributes to better health outcomes for animals. Additionally, strong client rapport promotes client loyalty, word-of-mouth referrals, and a sense of community within the practice, ultimately bolstering the practice's reputation and long-term sustainability.

In this course, you will explore the importance of strong client rapport in your role and key skills to help you build lasting relationships with your clients.

Learning outcomes:

  • Importance of client rapport
  • Establishing trust
  • Building rapport through questioning
  • Active listening skills

Course Content:

  • Interactive video with quiz questions
  • Certificate of Completion

CPD Points:

  • 0.25 AVNAT CPD


Practical Tips For Adapting To Client Learning Styles

Understand and identify your client's learning styles, and develop practical resources for individual clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

How To Ask For What You Want

Learn how to increase your assertive thinking, plan your conversation and helpful wording to use when making your request.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
0.5 AVNAT

How To Build Working Relationships

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills. 

Course Type: 

  • Videocast lessons that should take up to 1 hour to complete 

Features:

  • You have access to the course for 365 days 
  • Complete a quiz to attain your certificate of achievement 

CPD Points: 

  • 1 AVNAT 

How To Manage Your Priorities

Learn to identify your real priorities and practical skills for planning and scheduling your time. Uncover techniques to manage interruptions and energy-drainers.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

LGBTIQA+ Inclusivity

According to the 2016 Census, there are just under 46 800 same-sex couples living together Australia so chances are you know or have met someone who identifies as a member of  the LGBTIQA+ community. The LGBTIQA+ community can face discrimination when accessing services, with this short course aiming to provide an understanding of what it means to be an LGBTIQA+ person. Creating a culture of understanding and acceptance in your practice will strengthen relationships with your LGBTIQA+ identifying clients and colleagues. 

Learning Outcomes: 

  • Understanding the LGBTIQA+ acronym
  • Explaining some of the most common Pride Flags
  • Ideas for supporting LGTBIQA+ colleagues and clients in practice

Course Type:

  • Interactive video lessons that should take up to 1 hour to complete

Features:

  • You will have access as part of an active ProSkills Course Subscription
  • You have access to the course for 365 days with individual course purchase
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • TBA

Managing Compassion Fatigue

Understand compassion fatigue, it's symptoms, presentations and susceptibility. Learn both personal and team protection strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Managing Your Emotions at Work

Learn practical ways to control your feelings before they take control of you. Topics covered include: Recognising your triggers and warning signs, Techniques to maintain control in varying situations and Strategies to avoid emotional outbursts.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete
Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT 

Managing your Manager

Good management isn't just about being the boss. Team members can also learn how to create better relationships with their leaders by managing 'upwards.' Learn to understand the challenges of those above us, build a trusting relationship with management, communication tips and more.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Self-care Simplified

As Veterinary professionals we often overlook the importance of our own self-care due to our demanding jobs. As we move through some of the busiest and most challenging times our industry has faced, it is more important than ever to stop and go inwards and focus on our wellbeing to maintain our resilience. Our own self-care practice can be a really easy way to do that when not over analysed. Before we start, we will take a few moments to participate in a short mindfulness/grounding exercise, if you choose to participate, if this isn’t for you, there will be no pressure to participate. 

We will talk about ways to make allocating time to our own self care practices less daunting and more achievable. We’ll discuss what others do as part of their self-care routine with the aim of inspiring you to try them or something similar. We’ll also explore findings from a survey I conducted in 2019 of veterinary nurses and their self-care. 

Learning Outcomes: 

  • 6 categories of Self-Care 
  • Real examples of Self-Care tactics from other veterinary professionals
  • A short mindful breathing exercise
  • How to plan self-care for yourself

Course Type:

  • Interactive video lessons that should take up to 1 hour to complete

Features:

  • You will have access as part of an active ProSkills Course Subscription
  • You have access to the course for 365 days with individual course purchase
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 1 AVNAT CPD point

Tips for Setting and Achieving Goals

This course covers a variety of topics including an introduction to goal setting, self awareness and your personal responsibility in achieving goals, the principles of goal setting, and the creation and implementation of action plans.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement
  • Includes downloadable resources

CPD Points:

  • 1 AVNAT

Mediation Skills for Resolving Conflict

The veterinary practice is often an emotionally-charged environment. Conflict can occur and without the right tools, relationships can suffer. Learn about common causes of workplace conflict, how to use and implement mediation and resolution processes, communication tips to help progress through conflict, documentation requirements and when to seek external help.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Assertive Language for Difficult Situations

Learn how to resolve difficult situations calmly and effectively using the strategies and tips outlined in this informative short course.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
Interactive video lessons
You have access to the course for 365 days
Certificate of achievement

0.25 AVNAT CPD point

Category: Skill Builders

Top Tips for Diffusing Anger

Dealing with an angry customer can be challenging and stressful. In this course, you will explore practical tips for understanding anger, dealing with conflict and communicating in difficult situations.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
Interactive video lessons
You have access to the course for 365 days
Certificate of achievement

CPD Points:

1 AVNAT

Category: Skill Builders