Advanced VN

Courses tagged with "Advanced VN"

Understanding Haematology Tests

Accurate haematological tests performed in-house are a valuable tool in diagnosis and monitoring many conditions. Although quantitative tests are commonly performed using machines, to get good qualitative information about the sample is preferable done manually. This course takes you from basic to advanced knowledge of blood collection and analysis techniques. Each topic is discussed in-depth by the presenter and supported by demonstration videos.

Learning Outcomes

  • Sample collections and storage
  • Performing and analysing blood smears
  • Performing and analysing the PCV 
  • Understanding the implications and conditions associated with abnormal readings

Course Content:

  • 9 x interactive videos with quiz questions 
  • Allow up to 3 hour to complete
  • Certificate of Achievement

Features:

  • Either 
    • For individual course purchase, you have access to the course for 365 days
    • For subscriptions, you have access to this course while your subscriptions is active
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 3 AVNAT CPD Points

Category: Clinical Skills

Urinary Catheters

Urinary catheters are a common part of veterinary practice, therefore it is important that the veterinary nurse understands reasons why they may be used, their placement and care. Learn reasons for placement and types of catheters, patient preparation techniques for dog and cat catheterisations, and in-dwelling catheter care and maintenance.

Course Type:

  • Short Course. Self paced lessons that should take up to 6 hours to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 6 AVNAT 

Category: Clinical Skills

What's Toxic in the Pantry?

Learn which common cupboard items contain possibly dangerous toxins to pets, what toxins are, toxin types, signs of illness, and objectives on treatment of toxins.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Category: Clinical Skills

Whelping and Dystocia

Starting with gestation, Dystocia is the medical term used to diagnose a difficult birthing experience. It can be caused by a number of things, including abnormalities attributable to the mother, to the puppies or to both. This course covers causes, signs and treatment.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Category: Clinical Skills

How to Build Confidence in Your Professionalism

When clients visit a clinic they likely have a preconceived idea of how the people within the practice will look, how they will sound and how they will behave. As vets, nurses and customer care team members we need to ensure that the way we present ourselves reflects a professional image at all times.

In this course, you will explore how you can present a professional image in your role as a health care provider.

Learning outcomes: 

  • Positive first impressions
  • Professional appearance considerations
  • Professional language considerations
  • Professional body language considerations
  • Confidence in delivering information to clients

AVNAT Points:   0.25


Client Communication: The Demanding Client

Understand why clients get angry, tips for communicating with an angry client, and how to prevent complaints.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Client Communication: The Detailed Client

Understand communication styles and how to adapt your style to communicate with the detailed client. Learn how to handle communication clashes.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Client Communication: The Introverted, Shy Client

Understand communication styles and how to adapt your style to communicate with the introverted and shy client. Learn how to handle communication clashes.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Communicating Value in the Consult Room

This session uncovers some simple steps to ensuring that your clients see value in what you do and the products and services you recommend.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Communication Techniques

Using Assertive Language, Diffusing Anger and Working with Client Disappointment

Understand why clients can become difficult and explore awareness and communication tools to support yourself and your team in preparing for and dealing with difficult client situations.

Learning Outcomes:

  • Why clients become difficult
  • Managing aggressive behaviour
  • The impact of emotions in conflict
  • Communication tools to support difficult situations
  • Tips for de-escalating conflict situations

Course Content:

  • Interactive video with quiz questions 
  • Allow up to 1 hour to complete
  • Certificate of Completion

Features:

  • Either 
    • For individual course purchase, you have access to the course for 365 days
    • For subscriptions, you have access to this course while your subscriptions is active
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 1 AVNAT CPD Point

Compliance in the Consulting Room

We often label it 'owner compliance' but whose responsibility is it to ensure your patients receive the care you want them to? Learn how makings effective recommendations and adjusting your communication style can make a difference.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Converting a Price Shopper

What are we selling? Why do clients ask about price? How do we stand out from the crowd? Find the answers in this informative course.

Course Type:
Interactive lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement

CPD Points:
1 AVNAT

Developing a Simple Client Survey

Discover why client feedback is important, recognise your target audience, and understand various formats for surveying your clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Developing Customer Service Standards

Great customer service can help a practice to build client trust, gain customer loyalty, drive compliance to recommendations, and attract new customers through referrals. In this course, you will learn about the importance of a consistent approach to customer service, how to design and implement telephone standards and applying the design and implementation process to pre and post consultation standards.

Course Type:
Videocast lessons that should take up to 3 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 3 AVA VetEd | 3 NZVNA AVNP

Dynamic Merchandising

Uncover the secrets of merchandising. Understand space utilisation techniques and uncover display do's and don'ts.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Effective Communication Skills

Discover tips for improved communication in the workplace, understand different communication styles and how to overcome communication barriers.

Course Type:
Interactive lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement

CPD Points:
1 AVNAT

First Impressions in the Consult Room

Trust is built on first impressions and you only get one chance to get it right. Learn how preparation, appearance and body language can affect your clients opinions and actions.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Managing The Complaining Or Emotional Client

Understand the complaining or emotional client, tips for communicating with these clients and how to deal with complaints effectively to keep your clients coming back.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Mastering First and Last Impressions

Understanding the importance of impression management is highly valuable today. Learn reasons for and methods to manage client perceptions and expectations, and some excellent tips for a positive client experience.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Maximising Your Reception Area

Understand the power of practice image, the importance of your reception team, and value of client education.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP