Education plays a vital role in empowering clients with knowledge about preventive measures, such as vaccinations, regular check-ups, and appropriate nutrition. By imparting information on common diseases, potential risks, and the importance of early detection, animal health care professionals can help clients make informed decisions and proactively safeguard their pets' health. Additionally, building client compliance involves fostering a strong relationship between the practice team and pet owners, emphasizing the importance of following medical advice, treatment plans, and medication schedules. By establishing trust, providing clear instructions, and addressing any concerns, animal health care professionals can ensure that clients actively participate in their pets' healthcare journey, leading to improved outcomes and enhanced well-being for their beloved animal companions.

In this course, you will explore how you can effectively educate our clients and build compliance so that your patients receive the care that we know they deserve.

Learning outcomes:

• Understanding compliance
• The 5-Step process for making recommendations
• Delivering clear recommendations
• Client objections

CPD Points:

• 0.25 AVNAT

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills. 

Course Type: 

• Videocast lessons that should take up to 1 hour to complete 
  

Features:

• You have access to the course for 365 days 
  
• Complete a quiz to attain your certificate of achievement 
  

CPD Points: 

• 1 AVNAT 
  

According to the 2016 Census, there are just under 46 800 same-sex couples living together Australia so chances are you know or have met someone who identifies as a member of  the LGBTIQA+ community. The LGBTIQA+ community can face discrimination when accessing services, with this short course aiming to provide an understanding of what it means to be an LGBTIQA+ person. Creating a culture of understanding and acceptance in your practice will strengthen relationships with your LGBTIQA+ identifying clients and colleagues. 

Learning Outcomes: 

• Understanding the LGBTIQA+ acronym
• Explaining some of the most common Pride Flags
• Ideas for supporting LGTBIQA+ colleagues and clients in practice
  

Course Type:

• Interactive video lessons that should take up to 1 hour to complete
  

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
  
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• TBA

Learn practical ways to control your feelings before they take control of you. Topics covered include: Recognising your triggers and warning signs, Techniques to maintain control in varying situations and Strategies to avoid emotional outbursts.

Course Type:

• Videocast lessons that should take up to 1 hour to complete

• You have access to the course for 365 days
• Complete a quiz to attain your certificate of achievement

CPD Points:

• 1 AVNAT 

As Veterinary professionals we often overlook the importance of our own self-care due to our demanding jobs. As we move through some of the busiest and most challenging times our industry has faced, it is more important than ever to stop and go inwards and focus on our wellbeing to maintain our resilience. Our own self-care practice can be a really easy way to do that when not over analysed. Before we start, we will take a few moments to participate in a short mindfulness/grounding exercise, if you choose to participate, if this isn’t for you, there will be no pressure to participate. 

We will talk about ways to make allocating time to our own self care practices less daunting and more achievable. We’ll discuss what others do as part of their self-care routine with the aim of inspiring you to try them or something similar. We’ll also explore findings from a survey I conducted in 2019 of veterinary nurses and their self-care. 

Learning Outcomes: 

• 6 categories of Self-Care 
  
• Real examples of Self-Care tactics from other veterinary professionals
• A short mindful breathing exercise
• How to plan self-care for yourself

Course Type:

• Interactive video lessons that should take up to 1 hour to complete
  

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
  
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• 1 AVNAT CPD point