This course empowers veterinary professionals to recognise and navigate aggressive behaviours, establish secure practice environments, master effective communication strategies, and adeptly handle persistent challenges. With straightforward learning outcomes, participants will gain the skills to identify, address, and prevent aggression while fostering a resilient and supportive workplace culture.

Learning Outcomes:

• Recognise aggressive behaviour
• Enhance personal safety in aggressive situations
• Master effective communication

CPD Points:

• 0.25 AVNAT

Emotions are a natural part of life—but when left unchecked, they can impact your relationships, performance, and overall well-being in the workplace. This course provides you with the tools to take charge of your emotions, so they work for you, not against you.

What You’ll Learn:

• Identifying Triggers and Warning Signs: Understand what sparks emotional reactions and how to recognise the early signs of escalation.
• Techniques for Emotional Regulation: Master practical methods to stay calm, focused, and in control, no matter the situation.
• Preventing Emotional Outbursts: Discover effective strategies to manage stress and maintain professionalism during challenging moments.

Course Type:

• Videocast lessons that should take up to 1 hour to complete

• You have access to the course for 365 days
• Complete a quiz to attain your certificate of achievement

CPD Points:

• 1 AVNAT 

This course covers a variety of topics including an introduction to goal setting, self awareness and your personal responsibility in achieving goals, the principles of goal setting, and the creation and implementation of action plans.

Course Type:

• Videocast lessons that should take up to 1 hour to complete

Features:

• You have access to the course for 365 days
• Complete a quiz to attain your certificate of achievement
• Includes downloadable resources
  

CPD Points:

• 1 AVNAT

Understanding psychological safety is essential to building a high-performing, engaged team. This course will explore how to create an environment where team members feel safe to speak up, share ideas, and learn from mistakes without fear of judgment. You'll discover practical strategies to foster trust, encourage open communication, and balance high performance with psychological safety to drive collaboration and success.

Upon completing this course, participants will be able to:

• Understand psychological safety & its impact for high-performing teams.
• Learn strategies to build psychological safety in your team.
• Balance performance standards with psychological safety.

CPD Points:

• 1 AVNAT

This course equips you with the skills to lead and manage team effectiveness. Key topics include what is a team, insight and success in team cohesion, facilitating accountability, setting up and maintaining support framework, and fostering innovation. You will take the time to reflect on your current environment and find tangible actions to move your team forward.

Learning Outcomes    

• What teams are in your environment
• Team Cohesion 
  
• Accountability 
  
• Monitoring Success 
  
• Communicating professionally 

CPD Points:

• 1 AVNAT

Persuasive communication is a powerful tool that enables individuals to influence others effectively, whether in personal interactions or professional settings. This course provides a comprehensive introduction to the principles and techniques of persuasive conversation. Participants will learn how to utilise various theories and strategies to sway opinions, gain consensus, and achieve desired outcomes.

Course objectives:

• Understand the fundamental principles of persuasive communication
• Explore key theories underlying persuasive conversation
• Develop proficiency in applying various modes and steps of persuasion
• Enhance negotiation skills, build trust, and foster rapport through persuasive techniques
• Apply learned concepts to real-world scenarios for practical implementation

CPD Points:

• 1 AVNAT

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT