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Skip COMMONWEALTH OF AUSTRALIA

COMMONWEALTH OF AUSTRALIA

Copyright Regulations 1969
WARNING

This material has been reproduced and communicated to you by or on behalf of Animal Industries Resource Centre and Crampton Consulting Group pursuant to Part VB of the Copyright Act 1968 (the Act).

The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice.

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First Impressions in the Consult Room
Summary
Managing The Complaining Or Emotional Client
Summary
Mastering First and Last Impressions
Summary
Maximising Your Reception Area
Summary
Nutritional Consults
Summary
Self enrolment
Planning Client Education Programs
Summary
Planning Marketing Campaigns
Summary
Practical Tips For Adapting To Client Learning Styles
Summary
Presenting Estimates
Summary
Structured Process to Handling Complaints
Summary
Supporting the Grieving Client
Summary
Talking To Clients About Euthanasia
Summary
Talking To Clients After Euthanasia
Summary
Taming the Telephone
Summary
The New Client Experience
Summary
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