Understanding the importance of impression management is highly valuable today. Learn reasons for and methods to manage client perceptions and expectations, and some excellent tips for a positive client experience.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd