Find out why clients complain, techniques for handling angry clients, and referral, resolution and reviewing systems. Course Type: 

• Videocast lessons that should take up to 1 hour to complete 
  

Features: 

• You have access to the course for 365 days 
• Includes downloadable resources 
• Complete a quiz to attain your certificate of achievement 

 CPD Points: 

• 1 AVNAT | 1 AVA VetEd