Leadership

在課程 被標籤為"Leadership"

Floor coordinator

How often do you walk into the hospital space and team members are all over the place, everyone is busy being busy and productivity seems ok, but things are missed or delayed at times? Then it might be worth you exploring implementing the Floor Coordinator role. By introducing the Floor Coordinator role in a veterinary clinic, we enhance operational efficiency, patient care, client experience, optimize resource allocation and team wellbeing!  We will discuss what the role is, why it is needed, the benefits, how to effectively and efficiently implement the role and work through some potential hurdles during this process.

Learning Outcomes    

  • Gain an understanding of the floor coordinator role
  • Maximising the use of the role 
  • Implementing the role

CPD Points:

  • 1 AVNAT


Digital Workshop: Floor Coordinator: The role your hospital needs

How often do you walk into the hospital space and team members are all over the place, everyone is busy being busy and productivity seems ok, but things are missed or delayed at times? Then it might be worth you exploring implementing the Floor Coordinator role. By introducing the Floor Coordinator role in a veterinary clinic, we enhance operational efficiency, patient care, client experience, optimize resource allocation and team wellbeing!  We will discuss what the role is, why it is needed, the benefits, how to effectively and efficiently implement the role and work through some potential hurdles during this process.

Introduction to Persuasive Conversation

Persuasive communication is a powerful tool that enables individuals to influence others effectively, whether in personal interactions or professional settings. This course provides a comprehensive introduction to the principles and techniques of persuasive conversation. Participants will learn how to utilise various theories and strategies to sway opinions, gain consensus, and achieve desired outcomes.

Course objectives:

  • Understand the fundamental principles of persuasive communication
  • Explore key theories underlying persuasive conversation
  • Develop proficiency in applying various modes and steps of persuasion
  • Enhance negotiation skills, build trust, and foster rapport through persuasive techniques
  • Apply learned concepts to real-world scenarios for practical implementation

CPD Points:

  • 1 AVNAT


How to stay safe in aggressive situations

This course empowers veterinary professionals to recognise and navigate aggressive behaviours, establish secure practice environments, master effective communication strategies, and adeptly handle persistent challenges. With straightforward learning outcomes, participants will gain the skills to identify, address, and prevent aggression while fostering a resilient and supportive workplace culture.

Learning Outcomes:

  • Recognise aggressive behaviour
  • Enhance personal safety in aggressive situations
  • Master effective communication

CPD Points:

  • 0.25 AVNAT


How to keep calm in challenging situations

Dealing with pets' health issues can be emotionally charged for pet owners, and their concerns may manifest in difficult conversations or heightened emotions. In such situations, maintaining a calm demeanor is crucial for several reasons. Firstly, it helps establish trust and confidence your skills and abilities, creating a positive atmosphere for effective communication. A composed attitude also enables you to listen attentively, understand the client's concerns, and provide appropriate responses. Overall, by keeping calm during challenging client interactions, you can enhance client satisfaction, improve patient care, and contribute to a more harmonious and successful veterinary practice.

In this course, you will explore how you can stay calm and take control in challenging situations.

Learning outcomes:

  • Understanding our physiology in stressful situations
  • Practical tips for highly emotive situations

Course Type:

  • Interactive video lessons that should take up to 30 min to complete

Contributing To Culture

Define your team culture, and learn to develop both personal and team contribution strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

How To Build Working Relationships

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills. 

Course Type: 

  • Videocast lessons that should take up to 1 hour to complete 

Features:

  • You have access to the course for 365 days 
  • Complete a quiz to attain your certificate of achievement 

CPD Points: 

  • 1 AVNAT 

How To Manage Your Priorities

Learn to identify your real priorities and practical skills for planning and scheduling your time. Uncover techniques to manage interruptions and energy-drainers.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Managing Compassion Fatigue

Understand compassion fatigue, it's symptoms, presentations and susceptibility. Learn both personal and team protection strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Managing Your Emotions at Work

Learn practical ways to control your feelings before they take control of you. Topics covered include: Recognising your triggers and warning signs, Techniques to maintain control in varying situations and Strategies to avoid emotional outbursts.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete
Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT 

Meeting Etiquette

Learn the importance of choosing the right timing and location, setting attendee expectations and meeting documentation.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Tips for Setting and Achieving Goals

This course covers a variety of topics including an introduction to goal setting, self awareness and your personal responsibility in achieving goals, the principles of goal setting, and the creation and implementation of action plans.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement
  • Includes downloadable resources

CPD Points:

  • 1 AVNAT

Coaching & Mentoring Team Members

The importance of supporting employee development can often be under-valued. Learn to understand the differences between coaching and mentoring, and adult learning styles and principles.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Conducting Performance Reviews

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Developing Values With Your Team

Learn the importance of values and why every organisation needs them. We will discuss tips for building 'cultural excellence', and discover ideas for re-building a broken culture.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

How To Run A Team Meeting

Learn practical skills for running effective meetings, how to set an agenda and encourage participation, and creating meeting minutes and action plans.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Human Resource Essentials

Understanding staff management frameworks and systems is a very important aspect of human resource management. Along with this, learn to develop practice policies and procedures and how to understand the "Human Factor".

Course Type:

  • Short Course. Self paced lessons that should take up to 6 hours to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 6 AVNAT 

Inducting New Employees

The induction process is a very important aspect of your business. This topic will explore induction plans, probationary performance reviews, principles of adult learning and how to design training sessions.

Course Type:
Short Course. Self paced lessons that should take up to 6 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
6 AVNAT

Interview Techniques

Uncover the secrets behind designing selection criteria, developing an interview template and learn behaviour-based questioning skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Inventory Management

Understand the importance to your practice of effective inventory management and what it can mean for you. Learn common inventory terms and formulas, methods and tips for stock take and more.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT