Tag - Customer Service

Customer Service

Courses tagged with "Customer Service"

Maximising Your Reception Area

Understand the power of practice image, the importance of your reception team, and value of client education.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Nutritional Consults

Learn the benefits of performing nutritional consults, 6 steps for effective consult communication, how to determine ideal patient body weight and how to calculate feeding quantities and costs for your clients.

Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:

1 AVNAT

Click to enter this course

Category: Customer Service

Planning Client Education Programs

Learn the benefits of Client Education and Pet Wellness programs, how to plan and implement a variety of education programs, and the marketing of your client education programme.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Planning Marketing Campaigns

Understand the role of marketing campaigns in promoting your practice. Discover reasons for selecting your marketing mix while planning and goal setting for maximum effectiveness, and learn to put your written plans into action.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Practical Tips For Adapting To Client Learning Styles

Understand and identify your client's learning styles, and develop practical resources for individual clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Presenting Estimates

Discover the importance of accurate estimates, how to sell the benefits and how to gain compliance from your clients.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Structured Process to Handling Complaints

Find out why clients complain, techniques for handling angry clients, and referral, resolution and reviewing systems. Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:

1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Supporting the Grieving Client

Knowing how to support and care for your clients through their grief is an invaluable skill. This ProSkill will help you to understand how to care for your clients. Understand grief and gain practical insight into the grieving process, communication strategies and how to refer clients for professional help.

Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Talking To Clients About Euthanasia

Learn the essential skills when discussing euthanasia with your clients.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Talking To Clients After Euthanasia

Learn the essential skills when dealing with the emotional and grieving client.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Taming the Telephone

For most clients, the phone is the start of the customer journey with our practice, so it’s important that every call is handled with care to keep your clients returning time and again. In this course you will learn the importance of first impressions, telephone protocols and uncover the top 5 fundamental telephone skills.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

The New Client Experience

Make your practice stand out from the crowd with a new client experience that's sure to get them talking. Discover methods of getting new clients to choose you, how to make them part of the practice family and what your greatest marketing asset is.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

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