Discover tips for improved communication in the workplace, understand different communication styles and how to overcome communication barriers.
Course Type:
Interactive lessons that should take up to 1 hour to complete
Features:
You have access to the course for 365 days
Includes downloadable resources
Complete interactive lessons to attain your certificate of achievement
CPD Points:
1 AVNAT
Trust is built on first impressions and you only get one chance to get it right. Learn how preparation, appearance and body language can affect your clients opinions and actions.
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Knowing how to support and care for your clients through their grief is an invaluable skill. This ProSkill will help you to understand how to care for your clients. Understand grief and gain practical insight into the grieving process, communication strategies and how to refer clients for professional help.
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1 AVNAT | 1 AVA VetEd
Effective rostering and scheduling are crucial for the smooth operation of a veterinary practice. The proper allocation of staff and resources can directly impact the quality of care provided to animals and their owners. Veterinary practices are often fast-paced and require a high level of coordination between staff members, so an efficient roster can ensure that there are enough personnel available to handle the workload, manage emergencies, and provide support to each other. Additionally, effective scheduling can ensure that appointments are appropriately spaced, minimizing wait times and reducing stress for both clients and staff. Overall, effective rostering and scheduling are essential for maintaining a well-run veterinary practice that can provide excellent care to animals and their owners.
Join us as we explore how you can implement effective rostering and scheduling processes in your practice.
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Learn how to resolve difficult situations calmly and effectively using the strategies and tips outlined in this informative short course.
Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.
Features:
Interactive video lessons
You have access to the course for 365 days
Certificate of achievement
0.25 AVNAT CPD point
This course aims to equip you with the skills to present both products and services to your clients in a way that encourages and educates them to do the right thing for their pet. The way in which we educate our clients on what their pet needs will affect whether our patients receive the gold standard of care that we want for them.
Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.
Features:
You have access to the course for 365 days
Includes downloadable resources
Dealing with an angry customer can be challenging and stressful. In this course, you will explore practical tips for understanding anger, dealing with conflict and communicating in difficult situations.
Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.
Features:
Interactive video lessons
You have access to the course for 365 days
Certificate of achievement
CPD Points:
1 AVNAT
There are many reasons why a caller may be put on hold when they contact the practice, but no matter the reason, it’s important to understand the professional etiquette for doing so. In this course, you will learn key tips to leave a positive impression with your clients when placing their calls on hold.
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On average, clients visit their vet between 1.6-1.8 times per year. Find out how you can increase this rate and improve pet health and client compliance.
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