Knowing how to support and care for your clients through their grief is an invaluable skill. This ProSkill will help you to understand how to care for your clients. Understand grief and gain practical insight into the grieving process, communication strategies and how to refer clients for professional help.

Course Type:

• Videocast lessons that should take up to 1 hour to complete

Features:

• You have access to the course for 365 days
• Includes downloadable resources
• Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Effective rostering and scheduling are crucial for the smooth operation of a veterinary practice. The proper allocation of staff and resources can directly impact the quality of care provided to animals and their owners. Veterinary practices are often fast-paced and require a high level of coordination between staff members, so an efficient roster can ensure that there are enough personnel available to handle the workload, manage emergencies, and provide support to each other. Additionally, effective scheduling can ensure that appointments are appropriately spaced, minimizing wait times and reducing stress for both clients and staff. Overall, effective rostering and scheduling are essential for maintaining a well-run veterinary practice that can provide excellent care to animals and their owners.

Join us as we explore how you can implement effective rostering and scheduling processes in your practice.

Key learning outcomes include:

• Understand the benefits of effective rostering and scheduling
• Definition of your practice resources
• Practical application of knowledge to support scheduling and rostering in your practice

Course Content:

• Interactive video with quiz questions 
• Allow up to 30 min to complete
  
• Certificate of Completion

Features:

• Either 
• For individual course purchase, you have access to the course for 365 days
• For subscriptions, you have access to this course while your subscriptions is active
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• 0.5 AVNAT CPD Point
  

Learn how to resolve difficult situations calmly and effectively using the strategies and tips outlined in this informative short course.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
Interactive video lessons
You have access to the course for 365 days
Certificate of achievement

0.15 AVNAT CPD point

Dealing with an angry customer can be challenging and stressful. In this course, you will explore practical tips for understanding anger, dealing with conflict and communicating in difficult situations.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
Interactive video lessons
You have access to the course for 365 days
Certificate of achievement

CPD Points:

1 AVNAT

On average, clients visit their vet between 1.6-1.8 times per year. Find out how you can increase this rate and improve pet health and client compliance.

Course Type:

• Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:

• You have access to the course for 365 days
• Complete a quiz to attain your certificate of achievement

CPD Points:

• 0.25 AVNAT

Price shopper phone calls are common in the Veterinary practice, and provide a massive opportunity for practices to display their excellent service and standards of care. In this course, you will learn how to communicate value and bond the client to your practice for life.

Course Type:

• Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:

• You have access to the course for 365 days
• Includes downloadable resources

CPD Points:

• 1 AVNAT

The telephone is arguably one of the most important pieces of equipment that we have in the practice.  With approximately 85% of business coming to the practice via the telephone, it’s important that we make a good first impression.  Within this course you will learn practical tips to professionally answer the telephone.

Course Type:

• Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

• You have access to the course for 365 days