Tag - Communication

Communication

Courses tagged with "Communication"

Managing The Complaining Or Emotional Client

Understand the complaining or emotional client, tips for communicating with these clients and how to deal with complaints effectively to keep your clients coming back.

Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:

1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Mastering First and Last Impressions

Understanding the importance of impression management is highly valuable today. Learn reasons for and methods to manage client perceptions and expectations, and some excellent tips for a positive client experience.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Planning Client Education Programs

Learn the benefits of Client Education and Pet Wellness programs, how to plan and implement a variety of education programs, and the marketing of your client education programme.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Practical Tips For Adapting To Client Learning Styles

Understand and identify your client's learning styles, and develop practical resources for individual clients.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Presenting Estimates

Discover the importance of accurate estimates, how to sell the benefits and how to gain compliance from your clients.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Structured Process to Handling Complaints

Find out why clients complain, techniques for handling angry clients, and referral, resolution and reviewing systems. Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:

1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Supporting the Grieving Client

Knowing how to support and care for your clients through their grief is an invaluable skill. This ProSkill will help you to understand how to care for your clients. Understand grief and gain practical insight into the grieving process, communication strategies and how to refer clients for professional help.

Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Talking To Clients About Euthanasia

Learn the essential skills when discussing euthanasia with your clients.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Talking To Clients After Euthanasia

Learn the essential skills when dealing with the emotional and grieving client.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Customer Service

Taming the Telephone

For most clients, the phone is the start of the customer journey with our practice, so it’s important that every call is handled with care to keep your clients returning time and again. In this course you will learn the importance of first impressions, telephone protocols and uncover the top 5 fundamental telephone skills.

Course Type:
- Videocast lessons that should take up to 1 hour to complete

Features:
- You have access to the course for 365 days
- Includes downloadable resources
- Complete a quiz to attain your certificate of achievement

CPD Points:
- 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Customer Service

Making the most out of huddles

Unlock the full potential of team huddles with our course designed for veterinary professionals. Learn to facilitate effective, engaging, and productive huddles that enhance communication, improve patient and client care, streamline operations, and improve team wellbeing. This course will equip you with practical strategies to optimise huddle structure and maximise their impact on your clinic's success

Learning Outcomes

Understand the concept and benefits of huddles in veterinary clinics.
Implement effective huddle practices tailored to the specific needs of their clinic.
Enhance team communication, collaboration, and workflow efficiency.
Identify and address potential challenges and barriers in implementing huddles.
Monitor and evaluate the effectiveness of huddles in improving clinic operations.er months.

CPD Points:

1 AVNAT

Click to enter this course

Category: Team Intelligence

Contributing To Culture

Define your team culture, and learn to develop both personal and team contribution strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Team Intelligence

How To Ask For What You Want

Learn how to increase your assertive thinking, plan your conversation and helpful wording to use when making your request.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
0.5 AVNAT

Click to enter this course

Category: Team Intelligence

How To Build Working Relationships

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills.

Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:

1 AVNAT

Click to enter this course

Category: Team Intelligence

How To Communicate With The Boss

Learn "Boss-empathy", how to build rapport and trust building skills, recognise the importance of timing and assertive communication skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Team Intelligence

How To Manage Your Priorities

Learn to identify your real priorities and practical skills for planning and scheduling your time. Uncover techniques to manage interruptions and energy-drainers.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Team Intelligence

Managing your Manager

Good management isn't just about being the boss. Team members can also learn how to create better relationships with their leaders by managing 'upwards.' Learn to understand the challenges of those above us, build a trusting relationship with management, communication tips and more.

Course Type:

Videocast lessons that should take up to 1 hour to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:

1 AVNAT

Click to enter this course

Category: Team Intelligence

Meeting Etiquette

Learn the importance of choosing the right timing and location, setting attendee expectations and meeting documentation.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Click to enter this course

Category: Team Intelligence

Coaching Veterinary Team

Unlock the power of coaching to foster collaboration, communication, and growth within your veterinary team. This course provides actionable strategies to enhance team performance and dynamics, promoting a culture of continuous improvement and excellence in veterinary practice.

Learning Outcomes

Understand and apply core coaching principles to enhance team collaboration and communication.
Develop skills to provide constructive feedback that drives individual and team improvement.
Foster a culture of accountability and continuous professional growth through coaching-focused leadership.
Strengthen teamwork and problem-solving abilities by implementing effective coaching strategies.

CPD Points:

1 AVNAT

Click to enter this course

Category: Leadership and Management

Recruitment: Finding the right fit for your team the first time

This course will guide veterinary clinic managers through the essential steps of recruiting the ideal candidate for their team. We’ll cover how to identify the key qualities needed for various roles, craft effective job descriptions, and implement strategies for screening and interviewing candidates. By focusing on cultural fit and skillset alignment, this session will provide actionable insights to enhance your hiring process, ensuring you attract and retain top talent for your clinic.

Learning Outcomes

Identifying the needs of the clinic
Framework for recruitment
Job Advertisement Success
Consistent, far and effective recruitment processes
Finding the right person for your clinic and team

CPD Points:

1 AVNAT

Click to enter this course

Category: Leadership and Management

Back More

Back to all items tagged with "Communication"