Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills. 

Course Type: 

• Videocast lessons that should take up to 1 hour to complete 
  

Features:

• You have access to the course for 365 days 
  
• Complete a quiz to attain your certificate of achievement 
  

CPD Points: 

• 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP
  

A framework and practical tips on building and maintaining a positive team culture, staff happiness and wellness.

Key elements of an HR framework and architecture to build, enhance and maintain team culture. Become familiar with the must-have’s designed to ensure best practice systems are in place in your workplace. This workshop offers practical tips for employers to learn how they can positively contribute to practice culture and improve work satisfaction for their team.

Learning Outcomes:

• Importance of developing a practice framework to support a positive team culture
• Many systems work together to support the practice employee value proposition
• A positive team culture and staff happiness must consider the “wants” of both the employer and the employee
  

Course Content:

• Interactive video with quiz questions 
• Allow up to 1 hour to complete
  
• Certificate of Completion

Features:

• Either 
• For individual course purchase, you have access to the course for 365 days
• For subscriptions, you have access to this course while your subscriptions is active
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• 1 AVNAT CPD Point
  

This course aims to equip you with the skills to present both products and services to your clients in a way that encourages and educates them to do the right thing for their pet. The way in which we educate our clients on what their pet needs will affect whether our patients receive the gold standard of care that we want for them.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days
Includes downloadable resources

There are many reasons why a caller may be put on hold when they contact the practice, but no matter the reason, it’s important to understand the professional etiquette for doing so.  In this course, you will learn key tips to leave a positive impression with your clients when placing their calls on hold.

Course Type:

Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

Price shopper phone calls are common in the Veterinary practice, and provide a massive opportunity for practices to display their excellent service and standards of care. In this course, you will learn how to communicate value and bond the client to your practice for life.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

The telephone is arguably one of the most important pieces of equipment that we have in the practice.  With approximately 85% of business coming to the practice via the telephone, it’s important that we make a good first impression.  Within this course you will learn practical tips to professionally answer the telephone.

Course Type:

Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days