Communication

Courses tagged with "Communication"

How To Ask For What You Want

Learn how to increase your assertive thinking, plan your conversation and helpful wording to use when making your request.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

How To Build Working Relationships

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills. 

Course Type: 

  • Videocast lessons that should take up to 1 hour to complete 

Features:

  • You have access to the course for 365 days 
  • Complete a quiz to attain your certificate of achievement 

CPD Points: 

  • 1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

How To Communicate With The Boss

Learn "Boss-empathy", how to build rapport and trust building skills, recognise the importance of timing and assertive communication skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

How To Manage Your Priorities

Learn to identify your real priorities and practical skills for planning and scheduling your time. Uncover techniques to manage interruptions and energy-drainers.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Managing your Manager

Good management isn't just about being the boss. Team members can also learn how to create better relationships with their leaders by managing 'upwards.' Learn to understand the challenges of those above us, build a trusting relationship with management, communication tips and more.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Meeting Etiquette

Learn the importance of choosing the right timing and location, setting attendee expectations and meeting documentation.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Coaching & Mentoring Team Members

The importance of supporting employee development can often be under-valued. Learn to understand the differences between coaching and mentoring, and adult learning styles and principles.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

How To Run A Team Meeting

Learn practical skills for running effective meetings, how to set an agenda and encourage participation, and creating meeting minutes and action plans.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Mediation Skills for Resolving Conflict

The veterinary practice is often an emotionally-charged environment. Conflict can occur and without the right tools, relationships can suffer. Learn about common causes of workplace conflict, how to use and implement mediation and resolution processes, communication tips to help progress through conflict, documentation requirements and when to seek external help.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Techniques for Selling Your Preferred Product

This course aims to equip you with the skills to present both products and services to your clients in a way that encourages and educates them to do the right thing for their pet. The way in which we educate our clients on what their pet needs will affect whether our patients receive the gold standard of care that we want for them.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days
Includes downloadable resources

Category: Skill Builders

How to Appropriately Place a Caller on Hold

Approximately 85% of business in a Veterinary practice comes via the telephone. Learn key tips to make a positive impression when placing calls on hold.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Greet a Client at Reception

Learn how to greet a client at reception, build rapport and trust to grow the relationship with the client.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Handle a Price Enquiry

Price shopper phone calls are common in the Veterinary practice. Learn how to communicate value and bond the client to your practice for life.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Inform Clients of Delays

Despite best efforts, there will be times when delays are inevitable in practice. Find out how to professionally and efficiently manage these situations to maintain client satisfaction.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Professionally Answer the Phone

Learn how to professionally answer the phone.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Talk to Clients About Desexing

How to educate clients about desexing to make decisions about whether they should desex their pets, responsible pet ownership and the benefits of desexing.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Talk to Clients About Fleas

Learn more about fleas, the signs and symptoms pets display and how to help clients to manage flea problems on their pets.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Talk to Clients About Heartworm

How to discuss the importance of heartworm prevention with our clients.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Talk to Clients About Intestinal Worms

Learn about the four different groups of gastro-intestinal worms and how to prevent them.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days

How to Talk to Clients About Post-op Processes

Learn how you can discuss post-operative care with your clients. In particular, complex cases and home care.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days