Dealing with pets' health issues can be emotionally charged for pet owners, and their concerns may manifest in difficult conversations or heightened emotions. In such situations, maintaining a calm demeanor is crucial for several reasons. Firstly, it helps establish trust and confidence your skills and abilities, creating a positive atmosphere for effective communication. A composed attitude also enables you to listen attentively, understand the client's concerns, and provide appropriate responses. Overall, by keeping calm during challenging client interactions, you can enhance client satisfaction, improve patient care, and contribute to a more harmonious and successful veterinary practice.

In this course, you will explore how you can stay calm and take control in challenging situations.

Learning outcomes:

• Understanding our physiology in stressful situations
• Practical tips for highly emotive situations

Course Type:

• Interactive video lessons that should take up to 30 min to complete

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills. 

Course Type: 

• Videocast lessons that should take up to 1 hour to complete 
  

Features:

• You have access to the course for 365 days 
  
• Complete a quiz to attain your certificate of achievement 
  

CPD Points: 

• 1 AVNAT 
  

This course will guide veterinary clinic managers through the essential steps of recruiting the ideal candidate for their team. We’ll cover how to identify the key qualities needed for various roles, craft effective job descriptions, and implement strategies for screening and interviewing candidates. By focusing on cultural fit and skillset alignment, this session will provide actionable insights to enhance your hiring process, ensuring you attract and retain top talent for your clinic.

Learning Outcomes    

• Identifying the needs of the clinic 
• Framework for recruitment 
• Job Advertisement Success
• Consistent, far and effective recruitment processes
• Finding the right person for your clinic and team

CPD Points:

• 1 AVNAT

Persuasive communication is a powerful tool that enables individuals to influence others effectively, whether in personal interactions or professional settings. This course provides a comprehensive introduction to the principles and techniques of persuasive conversation. Participants will learn how to utilise various theories and strategies to sway opinions, gain consensus, and achieve desired outcomes.

Course objectives:

• Understand the fundamental principles of persuasive communication
• Explore key theories underlying persuasive conversation
• Develop proficiency in applying various modes and steps of persuasion
• Enhance negotiation skills, build trust, and foster rapport through persuasive techniques
• Apply learned concepts to real-world scenarios for practical implementation

CPD Points:

• 1 AVNAT

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT