• Communicate the value of veterinary services and products.
• Gain confidence in discussing veterinary products and services.
• Educate clients on the benefits and features of veterinary care.
• Maintain clear and confident communication with clients.

• 0.5 CPD

Dealing with pets' health issues can be emotionally charged for pet owners, and their concerns may manifest in difficult conversations or heightened emotions. In such situations, maintaining a calm demeanor is crucial for several reasons. Firstly, it helps establish trust and confidence your skills and abilities, creating a positive atmosphere for effective communication. A composed attitude also enables you to listen attentively, understand the client's concerns, and provide appropriate responses. Overall, by keeping calm during challenging client interactions, you can enhance client satisfaction, improve patient care, and contribute to a more harmonious and successful veterinary practice.

In this course, you will explore how you can stay calm and take control in challenging situations.

Learning outcomes:

• Understanding our physiology in stressful situations
• Practical tips for highly emotive situations

Course Type:

• Interactive video lessons that should take up to 30 min to complete

Understand the benefits of healthy workplace relationships. Learn behaviour-based and communication-based skills. 

Course Type: 

• Videocast lessons that should take up to 1 hour to complete 
  

Features:

• You have access to the course for 365 days 
  
• Complete a quiz to attain your certificate of achievement 
  

CPD Points: 

• 1 AVNAT 
  

This course will guide veterinary clinic managers through the essential steps of recruiting the ideal candidate for their team. We’ll cover how to identify the key qualities needed for various roles, craft effective job descriptions, and implement strategies for screening and interviewing candidates. By focusing on cultural fit and skillset alignment, this session will provide actionable insights to enhance your hiring process, ensuring you attract and retain top talent for your clinic.

Learning Outcomes    

• Identifying the needs of the clinic 
• Framework for recruitment 
• Job Advertisement Success
• Consistent, far and effective recruitment processes
• Finding the right person for your clinic and team

CPD Points:

• 1 AVNAT

How often do you walk into the hospital space and team members are all over the place, everyone is busy being busy and productivity seems ok, but things are missed or delayed at times? Then it might be worth you exploring implementing the Floor Coordinator role. By introducing the Floor Coordinator role in a veterinary clinic, we enhance operational efficiency, patient care, client experience, optimize resource allocation and team wellbeing!  We will discuss what the role is, why it is needed, the benefits, how to effectively and efficiently implement the role and work through some potential hurdles during this process.

Learning Outcomes    

• Gain an understanding of the floor coordinator role
  
• Maximising the use of the role 
• Implementing the role

CPD Points:

• 1 AVNAT

Supporting the growth and development of team members is crucial for fostering a motivated and high-performing workforce. This course explores the key differences between coaching and mentoring, helping you understand when and how to apply each approach effectively. You will also gain insights into adult learning styles and principles, enabling you to tailor your coaching and mentoring strategies to meet the unique needs of your team. Learn practical techniques to inspire growth, enhance performance, and create a culture of continuous development within your team.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd