Learn how to greet a client at reception, build rapport and trust to grow the relationship with the client.
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Price shopper phone calls are common in the Veterinary practice, and provide a massive opportunity for practices to display their excellent service and standards of care. In this course, you will learn how to communicate value and bond the client to your practice for life.
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Despite best efforts, there will be times when delays are inevitable in practice. Find out how to professionally and efficiently manage these situations to maintain client satisfaction.
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Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.
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You have access to the course for 365 days
The telephone is arguably one of the most important pieces of equipment that we have in the practice. With approximately 85% of business coming to the practice via the telephone, it’s important that we make a good first impression. Within this course you will learn practical tips to professionally answer the telephone.
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How to educate clients about desexing to make decisions about whether they should desex their pets, responsible pet ownership and the benefits of desexing.
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Learn more about fleas, the signs and symptoms pets display and how to help clients to manage flea problems on their pets.
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How to discuss the importance of heartworm prevention with our clients.
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Learn about the four different groups of gastro-intestinal worms and how to prevent them.
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Learn how you can discuss post-operative care with your clients. In particular, complex cases and home care.
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Learn what the client can do to prepare their pets before a surgical procedure.
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Learn about ticks, how to prevent ticks and health related problems to do with them.
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Learn how to talk about vaccinations specifically in dogs and five diseases relating to dogs.
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Learn how to talk about vaccinations specifically in cats and five diseases relating to cats.
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Effective rostering and scheduling are crucial for the smooth operation of a veterinary practice. The proper allocation of staff and resources can directly impact the quality of care provided to animals and their owners. Veterinary practices are often fast-paced and require a high level of coordination between staff members, so an efficient roster can ensure that there are enough personnel available to handle the workload, manage emergencies, and provide support to each other. Additionally, effective scheduling can ensure that appointments are appropriately spaced, minimizing wait times and reducing stress for both clients and staff. Overall, effective rostering and scheduling are essential for maintaining a well-run veterinary practice that can provide excellent care to animals and their owners.
Join us as we explore how you can implement effective rostering and scheduling processes in your practice.
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