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Skip COMMONWEALTH OF AUSTRALIA

COMMONWEALTH OF AUSTRALIA

Copyright Regulations 1969
WARNING

This material has been reproduced and communicated to you by or on behalf of Animal Industries Resource Centre and Crampton Consulting Group pursuant to Part VB of the Copyright Act 1968 (the Act).

The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice.

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How to Appropriately Place a Caller on Hold
Summary
How to Book a Follow Up Appointment
Summary
How to Greet a Client at Reception
Summary
How to Handle a Price Enquiry
Summary
How to Inform Clients of Delays
Summary
How to Professionally Answer the Phone
Summary
How to Talk to Clients About Desexing
Summary
How to Talk to Clients About Fleas
Summary
How to Talk to Clients About Heartworm
Summary
How to Talk to Clients About Intestinal Worms
Summary
How to Talk to Clients About Post-op Processes
Summary
How to Talk to Clients About Pre-op Processes
Summary
How to Talk to Clients About Ticks
Summary
How to Talk to Clients About Vaccination: Canine
Summary
How to Talk to Clients About Vaccination: Feline
Summary
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