Tag - HR

HR

Courses tagged with "HR"

Developing High Performing Teams

What makes a veterinary team truly exceptional? This engaging workshop breaks down the core components of high performing teams—think trust, communication, clarity, and collaboration. Through real-world examples and actionable strategies, you’ll discover how to strengthen team dynamics, boost engagement, and create a culture where everyone thrives. Perfect for anyone in the veterinary field looking to elevate their team’s performance and deliver outstanding care.

Learning Outcomes

Define team dynamics and explain their importance.
Assess team dynamics to identify strengths and areas for improvement.
Apply communication strategies that support effective teamwork.
Develop and commit to an action plan for improving team dynamics.

CPD Points:

1 AVNAT

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Communicating Value on the Telephone

This course addresses the increasing need for veterinary practices to effectively communicate value to clients, especially in the context of rising costs of living in Australia and New Zealand. It provides strategies to help receptionists and other front-line staff educate clients about the true value of veterinary services and products, ensuring they understand what they are paying for and why it is worth it.

Learning Objectives:

Communicate the value of veterinary services and products.
Gain confidence in discussing veterinary products and services.
Educate clients on the benefits and features of veterinary care.
Maintain clear and confident communication with clients.

CPD Points:

0.5 CPD

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Category: Customer Service

How to stay safe in aggressive situations

This course empowers veterinary professionals to recognise and navigate aggressive behaviours, establish secure practice environments, master effective communication strategies, and adeptly handle persistent challenges. With straightforward learning outcomes, participants will gain the skills to identify, address, and prevent aggression while fostering a resilient and supportive workplace culture.

Learning Outcomes:

Recognise aggressive behaviour
Enhance personal safety in aggressive situations
Master effective communication

CPD Points:

0.25 AVNAT

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Category: Customer Service

Contributing To Culture

Define your team culture, and learn to develop both personal and team contribution strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Team Intelligence

Psychological Safety in Veterinary Teams

Understanding psychological safety is essential to building a high-performing, engaged team. This course will explore how to create an environment where team members feel safe to speak up, share ideas, and learn from mistakes without fear of judgment. You'll discover practical strategies to foster trust, encourage open communication, and balance high performance with psychological safety to drive collaboration and success.

Upon completing this course, participants will be able to:

Understand psychological safety & its impact for high-performing teams.
Learn strategies to build psychological safety in your team.
Balance performance standards with psychological safety.

CPD Points:

1 AVNAT

Click to enter this course

Category: Leadership and Management

Coaching & Mentoring Team Members

Supporting the growth and development of team members is crucial for fostering a motivated and high-performing workforce. This course explores the key differences between coaching and mentoring, helping you understand when and how to apply each approach effectively. You will also gain insights into adult learning styles and principles, enabling you to tailor your coaching and mentoring strategies to meet the unique needs of your team. Learn practical techniques to inspire growth, enhance performance, and create a culture of continuous development within your team.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Click to enter this course

Category: Leadership and Management

Conducting Performance Reviews

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Leadership and Management

Human Resource Essentials

Understanding staff management frameworks and systems is a very important aspect of human resource management. Along with this, learn to develop practice policies and procedures and how to understand the "Human Factor".

Course Type:

Short Course. Self paced lessons that should take up to 6 hours to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:

6 AVNAT

Click to enter this course

Category: Leadership and Management

Inducting New Employees

The induction process is a very important aspect of your business. This topic will explore induction plans, probationary performance reviews, principles of adult learning and how to design training sessions.

Course Type:
Short Course. Self paced lessons that should take up to 6 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
6 AVNAT

Click to enter this course

Category: Leadership and Management

Interview Techniques

Uncover the secrets behind designing selection criteria, developing an interview template and learn behaviour-based questioning skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Leadership and Management

Managing & Developing Performance

Learn the correct structure for effective performance management. Reward and recognition, coaching, counselling & disciplinary action tools and implementation techniques. How to develop performance appraisals, key performance objectives and development plans.

Course Type:

Short Course. Self paced lessons that should take up to 6 hours to complete

Features:

You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:

1 AVNAT

Click to enter this course

Category: Leadership and Management

The New Employee Experience

You will learn to understand the value of investing in employees and the importance of the induction period, how to use policies and procedures and the documented induction process, and developing a cultural induction for team fit and cohesion.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Leadership and Management

The Performance Management Process

Acquire the skills for effective induction, coaching and performance feedback systems, and how to manage poor performance or behaviour.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Leadership and Management

Workplace Bullying

Learn exactly what workplace bullying is, your legal obligations and risks, and how to deal with workplace bullying complaints.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Click to enter this course

Category: Leadership and Management