Help and FAQs
2. ProSkills Short course subscription
2.2. Subscription payment failed
If the subscription renewal system cannot collect successful payment for any reason, your ProSkills access (and your team if relevant) is temporarily suspended until this is resolved.
You might need to update your payment method, i.e. update your card details or add a new credit card. Go to your shop account on www.proskillsonine.com.au > My account > Dashboard > Payment methods
To manually renew/restart a subscription, on your shop account on www.proskillsonine.com.au > My account > Dashboard > Subscription, you will see a button Renew now