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Help and FAQs

Site: ProSkills Online
Course: Help Page
Book: Help and FAQs
Printed by: Guest user
Date: Wednesday, 29 September 2021, 8:30 AM

1. Access tokens

Getting into your course using an Access Token (License Key) is a simple, two step process:

  1. Create your login for the training site (or log in if you already have one), then
  2. Enrol in the course using an Access Token (License Key) (usually provided in your purchase confirmation email or from you workplace manager)
Step One: Create your log in.

NB: If you already have a profile on this ProSkills Online course website (e.g. you have previously done a course there) then you may skip straight to Step 2.

Step Two: Enrol in the course

  • Log in to this website using the username and password you created for the site.
  • Click this tab  siderbar tabon the top left side of the page, to open your sidebar.
    Open sidebar
  • Enter the Access Token (License Key) you received in your purchase confirmation email or from your manager into the field labelled 'Token' and click ‘Claim’. (Please note: the token is case sensitive and must be entered exactly.)
  • Confirm your course redemption by clicking on the course name. This enrols you to the course and takes you to your course page.
  • You can also access your course, at any time, from your My Courses Dashboard (My coursesin the top menu bar) by clicking on the course listing.
  • Contact onlinehelp@provet.com.au if you are still having problems.

        1.1. License Keys Access

        License Keys are a special type of Access Tokens that give you access to course(s) and materials for Digital Workshops. 

        They are purchased through the ProvetCCG Shop and you receive the key(s) in your confirmation email.

        license Keys email

        If the course is for you:

        1. Follow the redemption instructions found on the Access Token help page (all found in this Help and FAQs document) and use the License Key found in the email

        If you bought one or more for other parties:

        1. Email them a token for each session you purchased. An individual  token can only be used once per person. 
        2. Direct them to the Access Token help page (all found in this Help and FAQs document). Link text: https://proskillsonline.com/moodle/mod/book/view.php?id=9296

        2. ProSkills Short course subscription

        What is included in the subscription?

        All 150+ ProSkills Short courses covering a variety of topics such as Customer Service, Leadership and Management, Team Skills, and Clinical Skills. You can see the full list of included courses in the ProvetCCG Shop at https://www.provetccg.com.au/shop/subscription-inclusions


        I bought a subscription from the CCG Shop. How do I link it to ProSkills Training website?

        To do so, log in to the ProvetCCG Shop website. Log in there and navigate to My Account > Dashboard > My membership then use the ‘View’ button. On th next page click 'Take this course' button. Allow a minute or so for the site to set up you access to the subscription. If you then click 'Access courses' button you will be transferred to the ProSkills training site and logged in.


        How do I find out what courses are appropriate for my or my team member’s level?

        In the ProSkills Online website, go to your Dashboard. At the top of the dashboard there is a Tag Cloud showing the various course topic areas (clinical skills, customer service, leadership, team communication, etc.) and suggested audience (Training VN, Graduate VN, Advanced VN, Veterinarian). Clicking on one of these tags will list the associated courses.


        Is there a limit to the number of courses I can complete in a month on a subscription?

        There is no limit. You can do as many ProSkills short courses as you wish.  


        Can I cancel my subscription any time?

        Yes!  ProSkills subscriptions can be cancelled at any time. To do so, log in to the ProvetCCG website and navigate to My Account > Dashboard > Subscriptions then use the ‘View’ button beside your subscription name. Use the ‘Cancel’ button to cancel your renewal. Once cancelled, your subscription will expire at the end of the current subscription month and all subscription members will no longer be able to access the subscribed ProSkills short courses.


        Can I still buy an annual subscription?

        To offer you the most flexible program, our annual subscription model has been replaced by a monthly subscription model.


        What if I just want to sign up for individual courses?

        Individual courses can be purchased outside of our subscription model should this better suit your requirements. Individual course enrolments provide access to the chosen course for 12 months.


        Can I still use my existing ProSkills account?

        Yes. Any account you, or team members you invite, create on the ProvetCCG website will be linked to the current ProSkills Online account provided that you use the same email address is used for both accounts. 


        2.1. Payments

        How are payments handled?

        You pay with your credit card directly using our payment processor (we use Stripe). 


        Can I use my Provet Business Development Fund allocation or Provet Plus Points to pay for my subscription?

        Yes. Please contact Crampton Consulting Group directly to apply to use these funds. Upon confirmation of the funds, you will be supplied with a voucher that can be used in the website store to purchase either individual courses or a subscription. For subscriptions, the monthly fee is deducted from the available balance on your voucher. When there is insufficient balance remaining, the subscription cost will be deducted from the credit card details you provide.


        How do you store my credit card details?

        Your credit card number and security code are never stored on the ProvetCCG website. The store’s payment gateway gives this sensitive information directly to the payment processor. Our store complies with the Payment Card Industry Data Security Standard (PCI-DSS), which apply to anyone storing, processing or transmitting credit card data. (More info at https://docs.woocommerce.com/document/pci-dss-compliance-and-woocommerce/)

        We use Stripe as the payment processors. Stripe gives you the option to “store” credit cards via a secure method called tokenization.


        What is this tokenized payment method you use for my credit card?

        Tokenized payment methods can be used for recurring payments or for convenience in future purchases by the logged-in customer. Credit card tokens include the last four digits of a card, the card brand/type, and its expiration date, mostly so you can identify which token is for which card.

        Tokenization is extremely secure. With tokenization, your actual credit card information is stored on the servers of the payment processor. The only data saved on our site is in the form of a string of characters called a token. These tokens are designed to be useless outside the precise context they’re created for.

        For further details relating to credit card payments via Stripe payment provider, please visit the Stripe Privacy Center (https://stripe.com/privacy-center/legal)

        Tokens are super-specific — specific to the customer, specific to our website, specific to the payment gateway’s payment processor, and specific to our merchant account with that processor. If any of those factors aren’t precise, the token won’t work as a placeholder for a customer’s payment information.

        Payment gateways that allow tokenization will require your site to meet higher security standards set by the payment processors, and those standards are described in the documentation for each payment gateway.


        Do I get a refund if I cancel partway through the month?

        Should you choose to cancel your subscription, access to the online courses will expire at the end of the subscription month. There are no refunds available if you cancel partway through a month


        Is the monthly payment due 1 month from the day I sign up or on the 1st of the month?

        Monthly payments will be taken on the anniversary of your sign-up date. For example, if you signed up on the 12th of the month then your subscription renews on the 12th of every month. If you sign up on 31st of a month, then for months when there are less that 31 days the renewal will happen on the last day of that month.


        Can I change my billing date?

        Yes. This may be done manually by a CCG support person. Please note: an administration fee and prorated fee (to account for any time that is added to the current billing cycle renewal date) may be added. For assistance, please email CCG support via onlinehelp@provet.com.au and be sure to include:

        • What DATE of the month you would like your billing cycle changed to. Please note this must be a date of the month (i.e. 14th); it cannot be a day (i.e. second Tuesday of the month).
        • Your account owner’s name and Team name
        • Account changes will be made within 5 business days so please note that your request must be submitted at least 6 business before your next payment is due to be actioned.



        2.2. Subscription payment failed

        If the subscription renewal system cannot collect successful payment for any reason,  your ProSkills access (and your team if relevant) is temporarily suspended until this is resolved. 

        You might need to update your payment method, i.e. update your card details or add a new credit card. Go to your shop account on www.proskillsonine.com.au > My account > Dashboard > Payment methods

        To manually renew/restart a subscription, on your shop account on www.proskillsonine.com.au > My account > Dashboard > Subscription, you will see a button Renew now

        2.3. CPD and Certificates

        How many of the courses have CPD attached?

        The majority of our courses are eligible for AVNAT points. Some are also eligible for AVA VetEd Points and NZVNA AVNP points. 

        The points allocated to a course is shown in the course description. You can get a breakdown of all courses and their allocated CPD points from the subscription via the Team subscription shop page.


        Where are my certificates?

        Once you complete and pass a course quiz, a link to generate a certificate appears below the quiz. Click this link. Download the certificate and store in a safe place.

        You can access your past certificates via the "My certificates" tab at the top of most site pages. 


        Do all courses have certificates?

        Only courses with quiz(es) are able to produce a certificate. The shorter demo videos don't have a quiz or certificate.


        2.4. Teams

        Join a team from your supervisor's invitation email

        When you receive an invitation email to your workplace's team:

        1. Click on the join link at the bottom of the text.
        2. Either create a new ProvetCCG shop profile or log in with your existing one.
        3. Log in to the site. 
        4. If you just created a new profile it may be necessary to go back to the email and click the join link again to join the team
        5. From the My account > Dashboard, click on My membership
        6. Click 'View' button you will see to the right
        7. Follow the instructions on the next screen to generate up your profile (or link a past profile) on the separate training website at www.proskillsonline.com
        8. Once set up, you are next shown an 'Enter course' button. Click this and you will be transferred to the training site and can begin.

        This video shows the steps:


        If I want to manage my team member’s subscriptions, do I have to have an active team subscription myself?

        Yes. As the ‘owner’ of the team subscription you are given access to the subscribed ProSkills courses. This gives you access to team course completion reports and the ability to manage the team by adding, replacing and removing members from the team.


        How do I find out what courses are appropriate for me or my team member’s level?

        In the ProSkills Online website, go to your Dashboard. At the top of the dashboard there is a Tag Cloud showing 

        •  various course topic areas (clinical skills, customer service, leadership, team communication, etc.) 
        • and suggested audience (Training VN, Graduate VN, Advanced VN, Veterinarian). 
        Clicking on one of these tags will list the associated courses.


        Can I change the number of seats I am paying for?

        Yes. In the ProvetCCG website, log in then navigate to My account > Dashboard > Team > Team settings. There is a button to change the seat count.

        If you are decreasing the seat count, at the next billing cycle the price will be decreased according to your lower number. 

        If you are adding seats, you will go through the checkout process to pay for the new seat member’s immediate access and to update the recurring total going forward. The initial charge will be prorated to account for the time remaining in the current billing cycle to ensure you are charged fairly for the new seats.


        Can I add or delete team manager(s)?

        Yes. Once you have logged in to the ProvetCCG website, navigate to My Account > Dashboard > Team. There is a button to the right of each person’s name. Click ‘Set as manager’ to promote to manager or ‘Set as member’ to downgrade to an ordinary team member. 

        If the person’s name doesn’t yet appear in the list, you must first add them to the team. Choose manager role as you invite them to set them up as a team manager.


        How do I add team members to my practice’s subscription? 

        In the ProvetCCG website, log in and then navigate to My Account > Dashboard > Team. You can invite a new team member from there. If you need to increase your purchased seat count to allow for the extra member, then from your Dashboard Navigate to Team > Team settings. There is a button to change the seat count. You will be taken to the checkout to pay for the new seat member’s immediate access and to update the recurring total going forward. The initial charge will be prorated to account for the time remaining in the current billing cycle to ensure you are charged fairly for the new seats.


        Can I remove team members from my practice’s subscription?

        Yes. Log in to the ProvetCCG website and navigate to My Account > Dashboard > Team. You can remove a team member from there.

        If you do not intend to replace that team member with another person, we recommend decreasing your seat count to avoid paying for a seat you are not utilising. In Team Settings, there is a button to change the seat count. Decrease the seat count and, at the next billing cycle, the price will be decreased according to your lower number. 


        Can I add and replace a former team member with a new team member from my practice’s subscription?

        Yes. Once logged in to the ProvetCCG website, navigate to My Account > Dashboard > Team. First remove a team member using the ‘Remove’ button beside the member’s name. Next select ‘Add Member’ from the left menu. Enter their email and role then use the ‘Add Member’ button to send them the sign-up link.


        Can I get a report of the course completion status of my team?

        Yes. The team’s owner and any team managers can get a list of course completions via the ProSkills Subscription home page. Look for the ‘Team Reports’ tab under the ‘Program Leader Resources’ heading. You can view a list on screen and download the report in Excel spreadsheet or CSV format.


        3. Privacy Policy

        Privacy Statement

        Provet Pty Ltd (ABN: 46 076 468 481) and its related companies (together Provet, we, us, our and other similar expressions) are committed to protecting your personal privacy.  This Privacy Policy tells you how we collect, store, use and disclose your personal information.  We encourage you to read this policy carefully so that you understand our information handling practices

        Information we collect

        In order to provide our customers with our products and services, we may collect and use personal information about you and others. If we are not provided with all the personal information we request, we may not be able to supply our products and services.

        The type of information we collect includes names, addresses, credit card details (if you buy products or services from us) and other contact details.

        We do not normally collect or store ‘sensitive information’, as defined in the Privacy Act 1988 (Cth) (eg. information about ethnic origin, religious beliefs or health). However, if we do, we will only collect that information with your consent or as otherwise permitted by law. 

        Collection of Credit Information

        If you are a customer and we give you credit, we may also collect credit information or credit eligibility information about you. Credit information and credit eligibility information are particular types of personal information.

        The credit information and credit eligibility information we may collect about you includes: identification information; credit liability information; repayment history information; details of any request for your information that we receive from a credit provider, mortgage insurer or trade insurer; the type and the amount of credit sought; default information; payment information; court proceedings information; personal insolvency information; information about any serious credit infringement by you; information disclosed in reports obtained from credit reporting bodies; information from property searches; and information provided by trade references. 

        We generally collect your credit information or credit eligibility information directly from you, for example, if you complete our Commercial Account Application Form.

        We may also collect credit information or credit eligibility information about you from third parties.  For example, from any organisation with whom you have any dealings, credit reporting bodies such as Veda, or from publicly maintained records.

        The purpose for which we may collect, hold, use and disclose credit information or credit eligibility information about you, is so we can assess whether to extend credit to you or to a customer (if you have given a personal guarantee in respect of that customer).

        If permitted under the Privacy Act 1988 (Cth), we may disclose credit information or credit eligibility information about you to any organisation with whom you have any dealings, credit reporting bodies, creditors, other traders in the markets we trade in, our commercial customers, our suppliers and  retailers of our products.

        How we collect personal information

        Generally, we collect an individual’s personal information from that individual.  For example, we may collect information from you when you complete our Commercial Account Application Form, or provide a personal guarantee, or when you provide us with information, whether in person, by telephone, online or in writing. If you submit an order (including by telephone or online), we will collect information necessary to fulfil that order.
        However, occasionally we may also collect personal information from someone other than the individual, for example from any other organisation with which you have had any dealings, or which you have nominated to act as trade referee, or from publicly maintained records.

        How we store personal information

        We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to those of our personnel who specifically need it to carry out their business responsibilities. We also maintain physical security procedures to manage and protect the use and storage of records containing personal information.

        We are not responsible or liable for the security of data sent via the internet.

        Purpose of collection

        We collect personal information so we can:

        • meet our legal obligations;
        • identify our customers, potential customers and their representatives;
        • inform you or others of any initiatives we think may be of interest to you or them;
        • inform you or others about our products and services and the benefits of using our products and services;
        • provide you or others with information about offers or other benefits that may become available;
        • seek your opinion or comments about our products and services;
        • to provide goods, services or other benefits to be offered to customers, or for purposes necessary or incidental to the provision of goods, services or other benefits to you;
        • carry out billing and/or debt recovery activities;
        • carry out our management, administrative quality assurance and complaint handling activities in a professional and efficient manner;
        • develop and implement initiatives to improve our products and services;
        • to register security interests on the Personal Properties Security Register;
        • to assess your request for deferred payment terms, or interact with you as guarantor; and
        • to conduct credit checks via third party credit reporting bodies.

        Use & disclosure

        We use and disclose the personal information we collect for the purposes indicated above, and for other secondary purposes. 

        We usually disclose the personal information we collect to our related entities, service providers and contractors, who help us supply our products and services. For example, we may disclose the personal information we collect to our information technology providers, providers of marketing and promotional services, professional advisors such as legal practitioners and accountants, debt collectors and insurers.

        Except where indicated above, we will not use or disclose your personal information to a third party unless:

        • you have consented to the use and disclosure;
        • the third party is our service provider or contractor, in which case we will require them to use and disclose the personal information only for the purpose for which it was provided to them;
        • the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business;
        • the third party is a credit reporting agency, your creditor, banker, financier, credit provider, mortgage insurer or trade insurer;
        • the disclosure is to a related body corporate; or
        • the disclosure is permitted, required or authorised by or under law.

        Marketing

        We may use your personal information to advise you of new products and marketing initiatives that we think may be of interest to you. This may include product and service offerings, newsletters and general information about us.

        If you prefer not to receive information about our products and services you can ask to be removed from the relevant circulation list by contacting us, using the details listed below.

        We never disclose personal information to a third party for the purpose of allowing them to direct market their products or service to you, unless you have expressly consented to that disclosure.

        Access

        If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us, using the details listed below. We may charge a fee to cover the reasonable costs we incur in processing your request.

        We may also choose to deny your request for access where:

        • the access impacts on the privacy of others;
        • the request for access is frivolous or vexatious;
        • there are existing or anticipated legal proceedings; or
        • such access can be denied under law or by a law enforcement agency.

        If we deny your request for access, we will let you know why.

        Quality & correction

        At all times we strive to ensure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know. We will use all reasonable efforts to correct the information.

        Website & cookies

        To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.

        Cookies are small amounts of information sent from a web server to your computer.  These cookies are used to retain login and location information in order to make your experience more convenient and personal.  We do not use cookies to track your internet activity before or after you leave our website.  No other business has access to our cookies. 

        We do not use this technology to access any personal information of a user in our records and a user cannot be personally identified from a cookie.

        Changes to our Privacy Policy

        As our business evolves our business processes and policies will be reviewed and may be revised. We may change our Privacy Policy at any time. We will notify you of any change by posting an updated version of our Privacy Policy on our website. Please check our website regularly.

        Complaints

        We are committed to constantly improving our procedures so that personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or in accordance with the Australian Privacy Principles, please contact us, using the details listed below, so we have an opportunity to resolve the issue to your satisfaction.

        We will log your complaint and our privacy officer will:

        • listen to your concerns and grievances;
        • discuss with you the ways in which we can remedy the situation; and
        • put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

        If we have tried to resolve your complaint and you are not happy with our response, you may also contact the Office of Australian Information Commissioner by calling 1300 363 992 or by visiting www.oaic.gov.au.

        Disclosure to overseas recipients

        We are not likely to disclose your personal information to recipients located overseas.

        Contact us

        If you require more detailed information about our information handling practices or if you have any concerns about our handling of your personal information, you can contact Provet’s Privacy Officer via our email form.

        We will endeavour to respond to your concerns as quickly as possible.

        4. Terms of Service

        TERMS OF SERVICE

        AGREEMENT BETWEEN USER AND PROVET PTY LTD

        The ProSkills Web Site is comprised of various Web pages operated by PROVET PTY LTD.

        The ProSkills Web Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the ProSkills Web Site constitutes your agreement to all such terms, conditions, and notices.

        MODIFICATION OF THESE TERMS OF USE

        PROVET PTY LTD reserves the right to change the terms, conditions, and notices under which the ProSkills Web Site is offered, including but not limited to the charges associated with the use of the ProSkills Web Site.

        LINKS TO THIRD PARTY SITES

        The ProSkills Web Site may contain links to other Web Sites ("Linked Sites"). The Linked Sites are not under the control of PROVET PTY LTD and PROVET PTY LTD is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. PROVET PTY LTD is not responsible for webcasting or any other form of transmission received from any Linked Site. PROVET PTY LTD is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by PROVET PTY LTD of the site or any association with its operators.

        NO UNLAWFUL OR PROHIBITED USE

        As a condition of your use of the ProSkills Web Site, you warrant to PROVET PTY LTD that you will not use the ProSkills Web Site for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the ProSkills Web Site in any manner which could damage, disable, overburden, or impair the ProSkills Web Site or interfere with any other party's use and enjoyment of the ProSkills Web Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the PROSURE or ProSkills Web Sites.

        USE OF COMMUNICATION SERVICES

        The ProSkills Web Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

        • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
        • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
        • Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
        • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
        • Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
        • Conduct or forward surveys, contests, pyramid schemes or chain letters.
        • Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
        • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
        • Restrict or inhibit any other user from using and enjoying the Communication Services.
        • Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
        • Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
        • Violate any applicable laws or regulations.

        PROVET PTY LTD has no obligation to monitor the Communication Services. However, PROVET PTY LTD reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. PROVET PTY LTD reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

        PROVET PTY LTD reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in PROVET PTY LTD's sole discretion.

        Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. PROVET PTY LTD does not control or endorse the content, messages or information found in any Communication Service and, therefore, PROVET PTY LTD specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized PROSURE spokespersons, and their views do not necessarily reflect those of PROVET PTY LTD.

        Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

        MATERIALS PROVIDED TO PROVET PTY LTD OR POSTED AT ANY PROVET PTY LTD WEB SITE

        PROVET PTY LTD does not claim ownership of the materials you provide to ProSkills (including feedback and suggestions) or post, upload, input or submit to any PROVET PTY LTD Web Site or its associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting PROVET PTY LTD, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

        No compensation will be paid with respect to the use of your Submission, as provided herein. PROVET PTY LTD is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in PROVET PTY LTD's sole discretion.

        By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

        LIABILITY DISCLAIMER

        THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE ProSkills Web Site MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PROVET PTY LTD AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE ProSkills Web Site AT ANY TIME. ADVICE RECEIVED VIA THE ProSkills Web Site SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

        PROVET PTY LTD AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE ProSkills Web Site FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. PROVET PTY LTD AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

        TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROVET PTY LTD AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE ProSkills Web Site, WITH THE DELAY OR INABILITY TO USE THE ProSkills Web Site OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE ProSkills Web Site, OR OTHERWISE ARISING OUT OF THE USE OF THE ProSkills Web Site, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF PROVET PTY LTD OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE ProSkills Web Site, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE ProSkills Web Site.

        SERVICE CONTACT: Email Provet

        TERMINATION/ACCESS RESTRICTION

        PROVET PTY LTD reserves the right, in its sole discretion, to terminate your access to the ProSkills Web Site and the related services or any portion thereof at any time, without notice. GENERAL To the maximum extent permitted by law, this agreement is governed by the laws of the State of Washington, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in King County, Washington, U.S.A. in all disputes arising out of or relating to the use of the ProSkills Web Site. Use of the ProSkills Web Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and PROVET PTY LTD as a result of this agreement or use of the ProSkills Web Site. PROVET PTY LTD's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of PROVET PTY LTD's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the ProSkills Web Site or information provided to or gathered by PROVET PTY LTD with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and PROVET PTY LTD with respect to the ProSkills Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and PROVET PTY LTD with respect to the ProSkills Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

        COPYRIGHT AND TRADEMARK NOTICES:

        All contents of the ProSkills Web Site are: © 2018 Henry Schein Inc and/or its suppliers. All rights reserved.

        TRADEMARKS

        The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

        The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person, or event is intended or should be inferred.

        Any rights not expressly granted herein are reserved.

        NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

        Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider's Designated Agent. ALL ENQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.