Help and FAQs
|Book:||Help and FAQs|
|Printed by:||Guest user|
|Date:||Monday, 12 April 2021, 4:16 PM|
Table of contents
1. Access tokens
Getting into your course using an Access Token (License Key) is a simple, two step process:
- Create your login for the training site (or log in if you already have one), then
- Enrol in the course using an Access Token (License Key) (usually provided in your purchase confirmation email or from you workplace manager)
Step One: Create your log in.
NB: If you already have a profile on this ProSkills Online course website (e.g. you have previously done a course there) then you may skip straight to Step 2.
- Visit the sign up page (http://proskillsonline.com/signup)
- Fill in your details to create your username and password
- The site sends you an email. If you don’t receive a confirmation email within a few minutes please check in your spam / junk mail folder.
- Contact email@example.com if you are still having problems
Step Two: Enrol in the course
- Log in to this website using the username and password you created for the site.
- Click this tab on the top left side of the page, to open your sidebar.
- Enter the Access Token (License Key) you received in your purchase confirmation email or from your manager into the field labelled 'Token' and click ‘Claim’. (Please note: the token is case sensitive and must be entered exactly.)
- Confirm your course redemption by clicking on the course name. This enrols you to the course and takes you to your course page.
- You can also access your course, at any time, from your My Courses Dashboard (in the top menu bar) by clicking on the course listing.
- Contact firstname.lastname@example.org if you are still having problems.
1.1. License Keys Access
License Keys are a special type of Access Tokens that give you access to course(s) and materials for Digital Workshops.
They are purchased through the ProvetCCG Shop and you receive the key(s) in your confirmation email.
If the course is for you:
- Follow the redemption instructions found on the Access Token help page (all found in this Help and FAQs document) and use the License Key found in the email
If you bought one or more for other parties:
- Email them a token for each session you purchased. An individual token can only be used once per person.
- Direct them to the Access Token help page (all found in this Help and FAQs document). Link text: https://proskillsonline.com/moodle/mod/book/view.php?id=9296
2. ProSkills Short course subscription
What is included in the subscription?
All 150+ ProSkills Short courses covering a variety of topics such as Customer Service, Leadership and Management, Team Skills, and Clinical Skills. You can see the full list of included courses in the ProvetCCG Shop at https://www.provetccg.com.au/shop/subscription-inclusions/
I bought a subscription from the CCG Shop. How do I link it to ProSkills Training website?
To do so, log in to the ProvetCCG Shop website. Log in there and navigate to My Account > Dashboard > My membership then use the ‘View’ button. On th next page click 'Take this course' button. Allow a minute or so for the site to set up you access to the subscription. If you then click 'Access courses' button you will be transferred to the ProSkills training site and logged in.
How do I find out what courses are appropriate for my or my team member’s level?
In the ProSkills Online website, go to your Dashboard. At the top of the dashboard there is a Tag Cloud showing the various course topic areas (clinical skills, customer service, leadership, team communication, etc.) and suggested audience (Training VN, Graduate VN, Advanced VN, Veterinarian). Clicking on one of these tags will list the associated courses.
Is there a limit to the number of courses I can complete in a month on a subscription?
There is no limit. You can do as many ProSkills short courses as you wish.
Can I cancel my subscription any time?
Yes! ProSkills subscriptions can be cancelled at any time. To do so, log in to the ProvetCCG website and navigate to My Account > Dashboard > Subscriptions then use the ‘View’ button beside your subscription name. Use the ‘Cancel’ button to cancel your renewal. Once cancelled, your subscription will expire at the end of the current subscription month and all subscription members will no longer be able to access the subscribed ProSkills short courses.
Can I still buy an annual subscription?
To offer you the most flexible program, our annual subscription model has been replaced by a monthly subscription model.
What if I just want to sign up for individual courses?
Individual courses can be purchased outside of our subscription model should this better suit your requirements. Individual course enrolments provide access to the chosen course for 12 months.
Can I still use my existing ProSkills account?
Yes. Any account you, or team members you invite, create on the ProvetCCG website will be linked to the current ProSkills Online account provided that you use the same email address is used for both accounts.
How are payments handled?
You pay with your credit card directly using our payment processor (we use Stripe).
Can I use my Provet Business Development Fund allocation or Provet Plus Points to pay for my subscription?
Yes. Please contact Crampton Consulting Group directly to apply to use these funds. Upon confirmation of the funds, you will be supplied with a voucher that can be used in the website store to purchase either individual courses or a subscription. For subscriptions, the monthly fee is deducted from the available balance on your voucher. When there is insufficient balance remaining, the subscription cost will be deducted from the credit card details you provide.
How do you store my credit card details?
Your credit card number and security code are never stored on the ProvetCCG website. The store’s payment gateway gives this sensitive information directly to the payment processor. Our store complies with the Payment Card Industry Data Security Standard (PCI-DSS), which apply to anyone storing, processing or transmitting credit card data. (More info at https://docs.woocommerce.com/document/pci-dss-compliance-and-woocommerce/)
We use Stripe as the payment processors. Stripe gives you the option to “store” credit cards via a secure method called tokenization.
What is this tokenized payment method you use for my credit card?
Tokenized payment methods can be used for recurring payments or for convenience in future purchases by the logged-in customer. Credit card tokens include the last four digits of a card, the card brand/type, and its expiration date, mostly so you can identify which token is for which card.
Tokenization is extremely secure. With tokenization, your actual credit card information is stored on the servers of the payment processor. The only data saved on our site is in the form of a string of characters called a token. These tokens are designed to be useless outside the precise context they’re created for.
Tokens are super-specific — specific to the customer, specific to our website, specific to the payment gateway’s payment processor, and specific to our merchant account with that processor. If any of those factors aren’t precise, the token won’t work as a placeholder for a customer’s payment information.
Payment gateways that allow tokenization will require your site to meet higher security standards set by the payment processors, and those standards are described in the documentation for each payment gateway.
Do I get a refund if I cancel partway through the month?
Should you choose to cancel your subscription, access to the online courses will expire at the end of the subscription month. There are no refunds available if you cancel partway through a month
Is the monthly payment due 1 month from the day I sign up or on the 1st of the month?
Monthly payments will be taken on the anniversary of your sign-up date. For example, if you signed up on the 12th of the month then your subscription renews on the 12th of every month. If you sign up on 31st of a month, then for months when there are less that 31 days the renewal will happen on the last day of that month.
Can I change my billing date?
Yes. This may be done manually by a CCG support person. Please note: an administration fee and prorated fee (to account for any time that is added to the current billing cycle renewal date) may be added. For assistance, please email CCG support via email@example.com and be sure to include:
- What DATE of the month you would like your billing cycle changed to. Please note this must be a date of the month (i.e. 14th); it cannot be a day (i.e. second Tuesday of the month).
- Your account owner’s name and Team name
- Account changes will be made within 5 business days so please note that your request must be submitted at least 6 business before your next payment is due to be actioned.
2.2. Subscription payment failed
If the subscription renewal system cannot collect successful payment for any reason, your ProSkills access (and your team if relevant) is temporarily suspended until this is resolved.
You might need to update your payment method, i.e. update your card details or add a new credit card. Go to your shop account on www.proskillsonine.com.au > My account > Dashboard > Payment methods
To manually renew/restart a subscription, on your shop account on www.proskillsonine.com.au > My account > Dashboard > Subscription, you will see a button Renew now
2.3. CPD and Certificates
How many of the courses have CPD attached?
The majority of our courses are eligible for AVNAT points. Some are also eligible for AVA VetEd Points and NZVNA AVNP points.
The points allocated to a course is shown in the course description. You can get a breakdown of all courses and their allocated CPD points from the subscription via the Team subscription shop page.
Where are my certificates?
Once you complete and pass a course quiz, a link to generate a certificate appears below the quiz. Click this link. Download the certificate and store in a safe place.
You can access your past certificates via the "My certificates" tab at the top of most site pages.
Do all courses have certificates?
Only courses with quiz(es) are able to produce a certificate. The shorter demo videos don't have a quiz or certificate.
Join a team from your supervisor's invitation email
When you receive an invitation email to your workplace's team:
- Click on the join link at the bottom of the text.
- Either create a new ProvetCCG shop profile or log in with your existing one.
- Log in to the site.
- If you just created a new profile it may be necessary to go back to the email and click the join link again to join the team
- From the My account > Dashboard, click on My membership
- Click 'View' button you will see to the right
- Follow the instructions on the next screen to generate up your profile (or link a past profile) on the separate training website at www.proskillsonline.com
- Once set up, you are next shown an 'Enter course' button. Click this and you will be transferred to the training site and can begin.
This video shows the steps:
If I want to manage my team member’s subscriptions, do I have to have an active team subscription myself?
Yes. As the ‘owner’ of the team subscription you are given access to the subscribed ProSkills courses. This gives you access to team course completion reports and the ability to manage the team by adding, replacing and removing members from the team.
How do I find out what courses are appropriate for me or my team member’s level?
In the ProSkills Online website, go to your Dashboard. At the top of the dashboard there is a Tag Cloud showing
- various course topic areas (clinical skills, customer service, leadership, team communication, etc.)
- and suggested audience (Training VN, Graduate VN, Advanced VN, Veterinarian).
Can I change the number of seats I am paying for?
Yes. In the ProvetCCG website, log in then navigate to My account > Dashboard > Team > Team settings. There is a button to change the seat count.
If you are decreasing the seat count, at the next billing cycle the price will be decreased according to your lower number.
If you are adding seats, you will go through the checkout process to pay for the new seat member’s immediate access and to update the recurring total going forward. The initial charge will be prorated to account for the time remaining in the current billing cycle to ensure you are charged fairly for the new seats.
Can I add or delete team manager(s)?
Yes. Once you have logged in to the ProvetCCG website, navigate to My Account > Dashboard > Team. There is a button to the right of each person’s name. Click ‘Set as manager’ to promote to manager or ‘Set as member’ to downgrade to an ordinary team member.
If the person’s name doesn’t yet appear in the list, you must first add them to the team. Choose manager role as you invite them to set them up as a team manager.
How do I add team members to my practice’s subscription?
In the ProvetCCG website, log in and then navigate to My Account > Dashboard > Team. You can invite a new team member from there. If you need to increase your purchased seat count to allow for the extra member, then from your Dashboard Navigate to Team > Team settings. There is a button to change the seat count. You will be taken to the checkout to pay for the new seat member’s immediate access and to update the recurring total going forward. The initial charge will be prorated to account for the time remaining in the current billing cycle to ensure you are charged fairly for the new seats.
Can I remove team members from my practice’s subscription?
Yes. Log in to the ProvetCCG website and navigate to My Account > Dashboard > Team. You can remove a team member from there.
If you do not intend to replace that team member with another person, we recommend decreasing your seat count to avoid paying for a seat you are not utilising. In Team Settings, there is a button to change the seat count. Decrease the seat count and, at the next billing cycle, the price will be decreased according to your lower number.
Can I add and replace a former team member with a new team member from my practice’s subscription?
Yes. Once logged in to the ProvetCCG website, navigate to My Account > Dashboard > Team. First remove a team member using the ‘Remove’ button beside the member’s name. Next select ‘Add Member’ from the left menu. Enter their email and role then use the ‘Add Member’ button to send them the sign-up link.
Can I get a report of the course completion status of my team?
Yes. The team’s owner and any team managers can get a list of course completions via the ProSkills Subscription home page. Look for the ‘Team Reports’ tab under the ‘Program Leader Resources’ heading. You can view a list on screen and download the report in Excel spreadsheet or CSV format.