Help and FAQs

2. ProSkills Short course subscription

2.3. Teams

Join a team from your supervisor's invitation email

When you receive an invitation email to your workplace's team:

  1. Click on the join link at the bottom of the text.
  2. Either create a new ProvetCCG shop profile or log in with your existing one.
  3. Log in to the site. 
  4. If you just created a new profile it may be necessary to go back to the email and click the join link again to join the team
  5. From the My account > Dashboard, click on My membership
  6. Click 'View' button you will see to the right
  7. Follow the instructions on the next screen to generate up your profile (or link a past profile) on the separate training website at www.proskillsonline.com
  8. Once set up, you are next shown an 'Enter course' button. Click this and you will be transferred to the training site and can begin.

This video shows the steps:


If I want to manage my team member’s subscriptions, do I have to have an active team subscription myself?

Yes. As the ‘owner’ of the team subscription you are given access to the subscribed ProSkills courses. This gives you access to team course completion reports and the ability to manage the team by adding, replacing and removing members from the team.


How do I find out what courses are appropriate for me or my team member’s level?

In the ProSkills Online website, go to your Dashboard. At the top of the dashboard there is a Tag Cloud showing 

  •  various course topic areas (clinical skills, customer service, leadership, team communication, etc.) 
  • and suggested audience (Training VN, Graduate VN, Advanced VN, Veterinarian). 
Clicking on one of these tags will list the associated courses.


Can I change the number of seats I am paying for?

Yes. In the ProvetCCG website, log in then navigate to My account > Dashboard > Team > Team settings. There is a button to change the seat count.

If you are decreasing the seat count, at the next billing cycle the price will be decreased according to your lower number. 

If you are adding seats, you will go through the checkout process to pay for the new seat member’s immediate access and to update the recurring total going forward. The initial charge will be prorated to account for the time remaining in the current billing cycle to ensure you are charged fairly for the new seats.


Can I add or delete team manager(s)?

Yes. Once you have logged in to the ProvetCCG website, navigate to My Account > Dashboard > Team. There is a button to the right of each person’s name. Click ‘Set as manager’ to promote to manager or ‘Set as member’ to downgrade to an ordinary team member. 

If the person’s name doesn’t yet appear in the list, you must first add them to the team. Choose manager role as you invite them to set them up as a team manager.


How do I add team members to my practice’s subscription? 

In the ProvetCCG website, log in and then navigate to My Account > Dashboard > Team. You can invite a new team member from there. If you need to increase your purchased seat count to allow for the extra member, then from your Dashboard Navigate to Team > Team settings. There is a button to change the seat count. You will be taken to the checkout to pay for the new seat member’s immediate access and to update the recurring total going forward. The initial charge will be prorated to account for the time remaining in the current billing cycle to ensure you are charged fairly for the new seats.


Can I remove team members from my practice’s subscription?

Yes. Log in to the ProvetCCG website and navigate to My Account > Dashboard > Team. You can remove a team member from there.

If you do not intend to replace that team member with another person, we recommend decreasing your seat count to avoid paying for a seat you are not utilising. In Team Settings, there is a button to change the seat count. Decrease the seat count and, at the next billing cycle, the price will be decreased according to your lower number. 


Can I add and replace a former team member with a new team member from my practice’s subscription?

Yes. Once logged in to the ProvetCCG website, navigate to My Account > Dashboard > Team. First remove a team member using the ‘Remove’ button beside the member’s name. Next select ‘Add Member’ from the left menu. Enter their email and role then use the ‘Add Member’ button to send them the sign-up link.


Can I get a report of the course completion status of my team?

Yes. The team’s owner and any team managers can get a list of course completions via the ProSkills Subscription home page. Look for the ‘Team Reports’ tab under the ‘Program Leader Resources’ heading. You can view a list on screen and download the report in Excel spreadsheet or CSV format.