In this short ProSkill course, you’ll learn how to move beyond general praise and deliver clear, specific reinforcement that actually influences behaviour. Using a simple, practical framework, you’ll be able to recognise what your team is doing well in a way that builds confidence, strengthens performance, and encourages consistency.

Designed for busy veterinary leaders, this course provides a straightforward approach you can apply immediately in everyday interactions.

In this course, you will learn how to:

• Deliver positive reinforcement that clearly identifies what to repeat

• Use the Situation–Behaviour–Impact (SBI) framework effectively

• Reinforce behaviours that improve client care, patient outcomes, and team performance

• Avoid common mistakes that make praise ineffective

• Course Video 
• Assessment Quiz
• Certificate of Completion

CPD Points:

• 0.5 AVNAT CPD point