This course explores how to optimise consult flow in veterinary practice to support a smoother experience for clients, patients, and the team. It covers the importance of preparation, time management, clear communication, teamwork, and reducing bottlenecks during the consult process. The course highlights practical ways to improve efficiency while maintaining a high standard of patient care and client service.

Learning Outcomes

• Understand what effective consult flow looks like in practice
  
• Recognise factors that can improve efficiency during consultations
  
• Identify ways to reduce delays and improve communication
  
• Understand the role of preparation and teamwork in consult flow
  
• Recognise how better consult flow supports client experience and patient care

CPD Points:

• 1 AVNAT CPD point