Difficult conversations are part of leadership, yet many leaders delay them or approach them in ways that unintentionally create defensiveness. The way a conversation begins often determines whether it leads to progress or resistance.

This short ProSkills session explores how to start challenging conversations clearly, calmly, and professionally. You will learn how to frame the purpose of the discussion, set the right tone from the beginning, and communicate concerns in a way that keeps the conversation constructive.

Gain a simple structure that helps you approach difficult discussions with greater confidence and clarity, making it easier to address issues early and maintain positive working relationships within your team.

Learning Outcomes

By the end of this module, participants will be able to:

• Start a difficult conversation clearly and professionally
• Reduce defensiveness in the first 60 seconds
• Use a simple structure to set the tone for productive discussion

• 1 interactive module with quiz questions
• Assessment Quiz
• Certificate of Completion

CPD Points:

• 1 AVNAT CPD point