According to the 2016 Census, there are just under 46 800 same-sex couples living together Australia so chances are you know or have met someone who identifies as a member of  the LGBTIQA+ community. The LGBTIQA+ community can face discrimination when accessing services, with this short course aiming to provide an understanding of what it means to be an LGBTIQA+ person. Creating a culture of understanding and acceptance in your practice will strengthen relationships with your LGBTIQA+ identifying clients and colleagues. 

Learning Outcomes: 

• Understanding the LGBTIQA+ acronym
• Explaining some of the most common Pride Flags
• Ideas for supporting LGTBIQA+ colleagues and clients in practice
  

Course Type:

• Interactive video lessons that should take up to 1 hour to complete
  

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
  
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• TBA

Learn practical ways to control your feelings before they take control of you. Topics covered include: Recognising your triggers and warning signs, Techniques to maintain control in varying situations and Strategies to avoid emotional outbursts.

Course Type:

• Videocast lessons that should take up to 1 hour to complete

• You have access to the course for 365 days
• Complete a quiz to attain your certificate of achievement

CPD Points:

• 1 AVNAT 

As Veterinary professionals we often overlook the importance of our own self-care due to our demanding jobs. As we move through some of the busiest and most challenging times our industry has faced, it is more important than ever to stop and go inwards and focus on our wellbeing to maintain our resilience. Our own self-care practice can be a really easy way to do that when not over analysed. Before we start, we will take a few moments to participate in a short mindfulness/grounding exercise, if you choose to participate, if this isn’t for you, there will be no pressure to participate. 

We will talk about ways to make allocating time to our own self care practices less daunting and more achievable. We’ll discuss what others do as part of their self-care routine with the aim of inspiring you to try them or something similar. We’ll also explore findings from a survey I conducted in 2019 of veterinary nurses and their self-care. 

Learning Outcomes: 

• 6 categories of Self-Care 
  
• Real examples of Self-Care tactics from other veterinary professionals
• A short mindful breathing exercise
• How to plan self-care for yourself

Course Type:

• Interactive video lessons that should take up to 1 hour to complete
  

Features:

• You will have access as part of an active ProSkills Course Subscription
• You have access to the course for 365 days with individual course purchase
  
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• 1 AVNAT CPD point
  

Learn how to resolve difficult situations calmly and effectively using the strategies and tips outlined in this informative short course.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
Interactive video lessons
You have access to the course for 365 days
Certificate of achievement

0.25 AVNAT CPD point

There are many reasons why a caller may be put on hold when they contact the practice, but no matter the reason, it’s important to understand the professional etiquette for doing so.  In this course, you will learn key tips to leave a positive impression with your clients when placing their calls on hold.

Course Type:

• Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:

• You have access to the course for 365 days

Learn how to greet a client at reception, build rapport and trust to grow the relationship with the client.

Course Type:

• Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:

• You have access to the course for 365 days
• Complete a quiz to attain your certificate of achievement

• 0.25 AVNAT

Despite best efforts, there will be times when delays are inevitable in practice. Find out how to professionally and efficiently manage these situations to maintain client satisfaction.

Course Type:
Skill Builder. Designed to provide short and sharp training on specific skill sets. Perfect for inclusion in induction programs or for those who need a quick revision.

Features:
You have access to the course for 365 days