Team

Courses tagged with "Team"

How To Communicate With The Boss

Learn "Boss-empathy", how to build rapport and trust building skills, recognise the importance of timing and assertive communication skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

How To Manage Your Priorities

Learn to identify your real priorities and practical skills for planning and scheduling your time. Uncover techniques to manage interruptions and energy-drainers.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Managing Compassion Fatigue

Understand compassion fatigue, it's symptoms, presentations and susceptibility. Learn both personal and team protection strategies.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Managing your Manager

Good management isn't just about being the boss. Team members can also learn how to create better relationships with their leaders by managing 'upwards.' Learn to understand the challenges of those above us, build a trusting relationship with management, communication tips and more.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Meeting Etiquette

Learn the importance of choosing the right timing and location, setting attendee expectations and meeting documentation.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Tips for Setting and Achieving Goals

This course covers a variety of topics including an introduction to goal setting, self awareness and your personal responsibility in achieving goals, the principles of goal setting, and the creation and implementation of action plans.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement
  • Includes downloadable resources

CPD Points:

  • 1 AVNAT

Psychological Safety in Veterinary Teams

Understanding psychological safety is essential to building a high-performing, engaged team. This course will explore how to create an environment where team members feel safe to speak up, share ideas, and learn from mistakes without fear of judgment. You'll discover practical strategies to foster trust, encourage open communication, and balance high performance with psychological safety to drive collaboration and success.

Upon completing this course, participants will be able to:

  • Understand psychological safety & its impact for high-performing teams.
  • Learn strategies to build psychological safety in your team.
  • Balance performance standards with psychological safety.

CPD Points:

  • 1 AVNAT


Coaching Veterinary Team

Unlock the power of coaching to foster collaboration, communication, and growth within your veterinary team. This course provides actionable strategies to enhance team performance and dynamics, promoting a culture of continuous improvement and excellence in veterinary practice.

Learning Outcomes    

  • Understand and apply core coaching principles to enhance team collaboration and communication.
  • Develop skills to provide constructive feedback that drives individual and team improvement.
  • Foster a culture of accountability and continuous professional growth through coaching-focused leadership.
  • Strengthen teamwork and problem-solving abilities by implementing effective coaching strategies.
CPD Points:
  • 1 AVNAT

Recruitment: Finding the right fit for your team the first time

This course will guide veterinary clinic managers through the essential steps of recruiting the ideal candidate for their team. We’ll cover how to identify the key qualities needed for various roles, craft effective job descriptions, and implement strategies for screening and interviewing candidates. By focusing on cultural fit and skillset alignment, this session will provide actionable insights to enhance your hiring process, ensuring you attract and retain top talent for your clinic.

Learning Outcomes    

  • Identifying the needs of the clinic 
  • Framework for recruitment 
  • Job Advertisement Success
  • Consistent, far and effective recruitment processes
  • Finding the right person for your clinic and team

CPD Points:

  • 1 AVNAT


Effective Team Leadership

This course equips you with the skills to lead and manage team effectiveness. Key topics include what is a team, insight and success in team cohesion, facilitating accountability, setting up and maintaining support framework, and fostering innovation. You will take the time to reflect on your current environment and find tangible actions to move your team forward.

Learning Outcomes    

  • What teams are in your environment
  • Team Cohesion 
  • Accountability 
  • Monitoring Success 
  • Communicating professionally 

CPD Points:

  • 1 AVNAT


Floor coordinator: The Role your Hospital Needs

How often do you walk into the hospital space and team members are all over the place, everyone is busy being busy and productivity seems ok, but things are missed or delayed at times? Then it might be worth you exploring implementing the Floor Coordinator role. By introducing the Floor Coordinator role in a veterinary clinic, we enhance operational efficiency, patient care, client experience, optimize resource allocation and team wellbeing!  We will discuss what the role is, why it is needed, the benefits, how to effectively and efficiently implement the role and work through some potential hurdles during this process.

Learning Outcomes    

  • Gain an understanding of the floor coordinator role
  • Maximising the use of the role 
  • Implementing the role

CPD Points:

  • 1 AVNAT


Introduction to Persuasive Conversation

Persuasive communication is a powerful tool that enables individuals to influence others effectively, whether in personal interactions or professional settings. This course provides a comprehensive introduction to the principles and techniques of persuasive conversation. Participants will learn how to utilise various theories and strategies to sway opinions, gain consensus, and achieve desired outcomes.

Course objectives:

  • Understand the fundamental principles of persuasive communication
  • Explore key theories underlying persuasive conversation
  • Develop proficiency in applying various modes and steps of persuasion
  • Enhance negotiation skills, build trust, and foster rapport through persuasive techniques
  • Apply learned concepts to real-world scenarios for practical implementation

CPD Points:

  • 1 AVNAT


Coaching & Mentoring Team Members

Supporting the growth and development of team members is crucial for fostering a motivated and high-performing workforce. This course explores the key differences between coaching and mentoring, helping you understand when and how to apply each approach effectively. You will also gain insights into adult learning styles and principles, enabling you to tailor your coaching and mentoring strategies to meet the unique needs of your team. Learn practical techniques to inspire growth, enhance performance, and create a culture of continuous development within your team.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Conducting Performance Reviews

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Developing Values With Your Team

Learn the importance of values and why every organisation needs them. We will discuss tips for building 'cultural excellence', and discover ideas for re-building a broken culture.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

How To Run A Team Meeting

Learn practical skills for running effective meetings, how to set an agenda and encourage participation, and creating meeting minutes and action plans.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Human Resource Essentials

Understanding staff management frameworks and systems is a very important aspect of human resource management. Along with this, learn to develop practice policies and procedures and how to understand the "Human Factor".

Course Type:

  • Short Course. Self paced lessons that should take up to 6 hours to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 6 AVNAT 

The New Employee Experience

You will learn to understand the value of investing in employees and the importance of the induction period, how to use policies and procedures and the documented induction process, and developing a cultural induction for team fit and cohesion.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

The Performance Management Process

Acquire the skills for effective induction, coaching and performance feedback systems, and how to manage poor performance or behaviour.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Workplace Bullying

Learn exactly what workplace bullying is, your legal obligations and risks, and how to deal with workplace bullying complaints.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT