Team Skills

Courses tagged with "Team Skills"

Managing your Manager

Good management isn't just about being the boss. Team members can also learn how to create better relationships with their leaders by managing 'upwards.' Learn to understand the challenges of those above us, build a trusting relationship with management, communication tips and more.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Meeting Etiquette

Learn the importance of choosing the right timing and location, setting attendee expectations and meeting documentation.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd | 0.5 NZVNA AVNP

Tips for Setting and Achieving Goals

This course covers a variety of topics including an introduction to goal setting, self awareness and your personal responsibility in achieving goals, the principles of goal setting, and the creation and implementation of action plans.

Course Type:

  • Videocast lessons that should take up to 1 hour to complete

Features:

  • You have access to the course for 365 days
  • Complete a quiz to attain your certificate of achievement
  • Includes downloadable resources

CPD Points:

  • 1 AVNAT

Coaching Veterinary Team

Unlock the power of coaching to foster collaboration, communication, and growth within your veterinary team. This course provides actionable strategies to enhance team performance and dynamics, promoting a culture of continuous improvement and excellence in veterinary practice.

Learning Outcomes    

  • Understand and apply core coaching principles to enhance team collaboration and communication.
  • Develop skills to provide constructive feedback that drives individual and team improvement.
  • Foster a culture of accountability and continuous professional growth through coaching-focused leadership.
  • Strengthen teamwork and problem-solving abilities by implementing effective coaching strategies.
CPD Points:
  • 1 AVNAT

Scheduling and Rosters: Maximise your Resources

Effective rostering and scheduling are crucial for the smooth operation of a veterinary practice. The proper allocation of staff and resources can directly impact the quality of care provided to animals and their owners. Veterinary practices are often fast-paced and require a high level of coordination between staff members, so an efficient roster can ensure that there are enough personnel available to handle the workload, manage emergencies, and provide support to each other. Additionally, effective scheduling can ensure that appointments are appropriately spaced, minimizing wait times and reducing stress for both clients and staff. Overall, effective rostering and scheduling are essential for maintaining a well-run veterinary practice that can provide excellent care to animals and their owners.

Join us as we explore how you can implement effective rostering and scheduling processes in your practice.

Key learning outcomes include:

  • Understand the benefits of effective rostering and scheduling
  • Definition of your practice resources
  • Practical application of knowledge to support scheduling and rostering in your practice

Course Content:

  • Interactive video with quiz questions 
  • Allow up to 30 min to complete
  • Certificate of Completion

Features:

  • Either 
    • For individual course purchase, you have access to the course for 365 days
    • For subscriptions, you have access to this course while your subscriptions is active
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 0.5 AVNAT CPD Point

Coaching & Mentoring Team Members

The importance of supporting employee development can often be under-valued. Learn to understand the differences between coaching and mentoring, and adult learning styles and principles.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Conducting Performance Reviews

Performance reviews are an integral part of managing your team. Learn effective systems and structure for performance reviews – job descriptions, policies and procedures. Formal review systems and Informal review systems.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Developing Values With Your Team

Learn the importance of values and why every organisation needs them. We will discuss tips for building 'cultural excellence', and discover ideas for re-building a broken culture.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

How To Run A Team Meeting

Learn practical skills for running effective meetings, how to set an agenda and encourage participation, and creating meeting minutes and action plans.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Human Resource Essentials

Understanding staff management frameworks and systems is a very important aspect of human resource management. Along with this, learn to develop practice policies and procedures and how to understand the "Human Factor".

Course Type:

  • Short Course. Self paced lessons that should take up to 6 hours to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 6 AVNAT 

Inducting New Employees

The induction process is a very important aspect of your business. This topic will explore induction plans, probationary performance reviews, principles of adult learning and how to design training sessions.

Course Type:
Short Course. Self paced lessons that should take up to 6 hours to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
6 AVNAT

Interview Techniques

Uncover the secrets behind designing selection criteria, developing an interview template and learn behaviour-based questioning skills.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Managing & Developing Performance

Learn the correct structure for effective performance management. Reward and recognition, coaching, counselling & disciplinary action tools and implementation techniques. How to develop performance appraisals, key performance objectives and development plans.

Course Type:

  • Short Course. Self paced lessons that should take up to 6 hours to complete

Features:

  • You have access to the course for 365 days
  • Includes downloadable resources
  • Complete a quiz to attain your certificate of achievement

CPD Points:

  • 1 AVNAT

Mediation Skills for Resolving Conflict

The veterinary practice is often an emotionally-charged environment. Conflict can occur and without the right tools, relationships can suffer. Learn about common causes of workplace conflict, how to use and implement mediation and resolution processes, communication tips to help progress through conflict, documentation requirements and when to seek external help.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT | 1 AVA VetEd

Positive Team Culture

A framework and practical tips on building and maintaining a positive team culture, staff happiness and wellness.

Key elements of an HR framework and architecture to build, enhance and maintain team culture. Become familiar with the must-have’s designed to ensure best practice systems are in place in your workplace. This workshop offers practical tips for employers to learn how they can positively contribute to practice culture and improve work satisfaction for their team.

Learning Outcomes:

  • Importance of developing a practice framework to support a positive team culture
  • Many systems work together to support the practice employee value proposition
  • A positive team culture and staff happiness must consider the “wants” of both the employer and the employee

Course Content:

  • Interactive video with quiz questions 
  • Allow up to 1 hour to complete
  • Certificate of Completion

Features:

  • Either 
    • For individual course purchase, you have access to the course for 365 days
    • For subscriptions, you have access to this course while your subscriptions is active
  • Complete quiz activities to attain your certificate of achievement

CPD Points:

  • 1 AVNAT CPD Point

The New Employee Experience

You will learn to understand the value of investing in employees and the importance of the induction period, how to use policies and procedures and the documented induction process, and developing a cultural induction for team fit and cohesion.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

The Performance Management Process

Acquire the skills for effective induction, coaching and performance feedback systems, and how to manage poor performance or behaviour.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Workplace Bullying

Learn exactly what workplace bullying is, your legal obligations and risks, and how to deal with workplace bullying complaints.

Course Type:
Videocast lessons that should take up to 1 hour to complete

Features:
You have access to the course for 365 days
Includes downloadable resources
Complete a quiz to attain your certificate of achievement

CPD Points:
1 AVNAT

Digital Workshop: Floor Coordinator: The role your hospital needs

How often do you walk into the hospital space and team members are all over the place, everyone is busy being busy and productivity seems ok, but things are missed or delayed at times? Then it might be worth you exploring implementing the Floor Coordinator role. By introducing the Floor Coordinator role in a veterinary clinic, we enhance operational efficiency, patient care, client experience, optimize resource allocation and team wellbeing!  We will discuss what the role is, why it is needed, the benefits, how to effectively and efficiently implement the role and work through some potential hurdles during this process.