In this course, you will delve into critical aspects of the role, such as client communication, appointment management, booking routine procedures, supporting grieving clients, and basic stock control. You will gain a thorough understanding of the vital role a veterinary receptionist plays in maintaining smooth clinic operations, client relations, and patient care.

Learning outcomes:

• Scheduling appointments
• Telephone triage
• Booking and arrival of routine procedure admissions 
• Client advice and first aid
• Supporting the grieving client
• Basic stock control