The aim of telephone triage is to determine the urgency and necessary care level of a patient and provide advice to that client. For every phone call answered, it is our job, as the triage nurse or client care representative to seek to understand what state of emergency the patient is (or is not) in and provide the best care possible. The challenge for us in Veterinary Medicine, is that we are not speaking to the patient, but rather an interpreter of the patient. Therefore our telephone triage technique matters.

Course Type:

• Interactive video lessons that should take up to 1 hour to complete
  

• Access to the course is either:
• If you bought access to the stand-alone course, then you have access for 365 days
• If as part of a subscription, you have access for th e duration of an active subscription  
• Complete quiz activities to attain your certificate of achievement
  

CPD Points:

• 1 AVNAT CPD point