Understand the complaining or emotional client, tips for communicating with these clients and how to deal with complaints effectively to keep your clients coming back. 

Course Type: 

•  Videocast lessons that should take up to 1 hour to complete 
  

 Features: 

• You have access to the course for 365 days 
• Includes downloadable resources 
• Complete a quiz to attain your certificate of achievement 

 CPD Points: 

• 1 AVNAT | 1 AVA VetEd