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COMMONWEALTH OF AUSTRALIA

Copyright Regulations 1969
WARNING

This material has been reproduced and communicated to you by or on behalf of Animal Industries Resource Centre and Crampton Consulting Group pursuant to Part VB of the Copyright Act 1968 (the Act).

The material in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection under the Act. Do not remove this notice.

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How to Appropriately Place a Caller on Hold
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How to Book a Follow Up Appointment
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How to Greet a Client at Reception
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How to Handle a Price Enquiry
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How to Inform Clients of Delays
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How to Professionally Answer the Phone
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How to Talk to Clients About Desexing
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How to Talk to Clients About Fleas
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How to Talk to Clients About Heartworm
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How to Talk to Clients About Intestinal Worms
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How to Talk to Clients About Post-op Processes
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How to Talk to Clients About Pre-op Processes
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How to Talk to Clients About Ticks
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How to Talk to Clients About Vaccination: Canine
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How to Talk to Clients About Vaccination: Feline
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